• Duty Manager at Accor, Nairobi
  • Kenyan Jobs in Nairobi, , Kenya
  • jobs
  • 5 days ago

jobs description

• Maintain highest standards and quality of services in all operations to meet and exceed budgeted revenue targets and guests’ expectation
• Conduct daily briefings and training and ensure that all pertinent information is well received by team members
• Manage and supervise all tasks of his/her staff to ensure that the highest quality service is delivered and department standards are met
• Review, analyze and ,suggest improvement of workflow and standards at the Front Desk and other departments
• Analyze rate variance report to ensure room revenue control, approve discounts and rebates
• Communicate with Front Office Manager & other managers on all matters regarding guest services & hotel operations

• An energetic, team-focused and can-do attitude personality
• Enthusiasm to connect with guests and to hear their story
• Exceptional communication skills both written and verbal
• High level of computer literacy.
• Excellent attention to detail.
• The ability to work... across a 7-day roster – evenings, mornings, and weekends
• 1-2 years experience in the same role in a similar set-up
• Diploma or Degree in Hotel management
Nairobi Kenya


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