• Support Analyst (late schedule) Viña del Mar
  • ADvendio in Viña del Mar, , Chile
  • jobs
  • 1 week ago

jobs description

ADvendio is a leading Salesforce-powered solution that combines media selling and buying technologies in one complete management platform. Some of the best-known retailers, along with prominent names in global media, agency, OOH, and internet-based sectors, rely on our solution every day to power their omnichannel advertising.

Overview:Grow your career with a job you’ll love at a company that is creating unrivaled solutions that bring teams together to buy and sell advertising on one platform. Join the ADvendio support team and help us ensure unparalleled customer satisfaction and maintain high-quality support standards in the dynamic world of omnichannel advertising.We are looking for someone who can effectively manage and resolve customer inquiries, utilizing a deep understanding of our platform to support our global user base. If you are passionate about leveraging technology to solve problems and improve customer experiences, this might be the role for you. If you are looking to... work in a high-growth startup environment with the opportunity to have an immediate impact, then this might be the role for you.

Responsibilities include:• First-level support of the global ADvendio user/customer group.
• Take ownership of customer issues reported and see problems through to resolution.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customers.
• Ensure proper recording and closure of all issues.
• Prepare accurate and timely reports.
• Document knowledge in the knowledge base, tech notes, and articles.
• Customize user interfaces at customer salesforce instances.
• Creation of dashboards and reports.
• Perform tests of new or adjusted functions during our product lifecycle.
• Participation in other projects and activities related to the area.

Other tasks:• Provision of training materials for internal and external use.
• Support and execution of user training.
• Support of the marketing managers and the sales teams with product knowledge.
• Participation in customer implementation projects.

Qualification:• Bachelor's or technical degree in computer science or a related field.
• Proven experience of 1-2 years providing first and/or second-tier support to customers, preferably in the tech industry.
• Excellent written and verbal English communication skills, with the ability to distill complex concepts into clear and engaging messaging.
• Demonstrated ability to collaborate effectively with cross-functional teams and drive projects to successful completion.
• Strong communication skills paired with a strong sense of ownership and responsibility.
• Self-starter with a proactive attitude, able to thrive in a fast-paced environment.
• You are a problem solver and like to work with clients.
• Knowledge of Salesforce is a plus.

Other details: • Remote or hybrid work, depending on the location of the candidate.
• This role requires working on the following schedules (based on the needs of the company and with previous coordination):
• 8:00 AM until 5:00 PM
• 1:00 PM until 10:00 PM
• 2:00 PM until 11:00 PM
• 3:00 PM until 12:00 AM

What We Offer:• Competitive salary
• Top-of-the-range toolset (MacBook)
• Remote work setup
• Opportunity to grow and training
• Work-life balance (40 hrs/week) and Appreciation Culture
• Other benefits depend on the location of the candidate
Viña del Mar Chile


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