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  • Quality Analyst Mexico City
  • TikTok in Mexico City, CDMX, Mexico
  • jobs
  • 1 month ago

jobs description

About the team

Our Operations team moderates millions of videos daily at a global level to ensure the contents are safe for our users.

As a Quality team, we need to review and audit the contents which were moderated by our moderators, to handle appeals, providing feedback and support on policy questions.

Responsibilities- Perform daily sampling tasks for audit purposes;- Do thorough data analysis, report creation, feedback problems & handle necessary escalation and weekly feedback on moderation quality;- Provide feedback and analysis on Policy updates to identify areas of improvement and potential gaps;- Cooperate with moderation teams and Market POC to ensure the moderation quality is up to standard;- Participate in the development of quality inspection standards and continuously optimize the process and system platform;- Participate in occasional training sessions for our partners;- Hold calibration sessions to our BPO partners.

Minimum Qualifications- Experience in a BPO, call... center or customer service environment- Advanced English Preferred Qualifications- Previous experience performing a Quality Assurance role in a Content Moderation / Content Quality / Safety environment- Attention to detail and you are comfortable using data analysis to identify trends Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some.

This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us.

We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach
Mexico City CDMX Mexico

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