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Program Quality and Impact (PQI) Director


S/he is responsible for all technical, strategic development, implementation and ensuring that program quality standards are met through full spectrum response for children. Along with the Senior Management Team and Country Director, s/he is responsible for ensuring that the El Salvador Country Office achieves the objectives of the Country Strategic Plan.

Must have the ability and willingness to change work practices and hours, and work with incoming teams in the event of major emergencies. The role will work closely with operations colleagues and partners, building their capacity, ownership and agency of local organisations. This role includes a focus on external representation on El Salvador CO priorities and sectors.

The PQI Director will be expected to play a role in global level technical working groups, working closely with the regional office and Centre technical advisers on organisational strategy, capacity building... policy, and advocacy initiatives.

• Reports to: Country Director
• Staff reporting to this post: Technical Advisors, MEAL Manager
• Budget Responsibilities: TBD
• Role Dimensions: Supervises Technical Advisors and the department for Monitoring, Evaluation, Accountability and Learning, working closely with the Advocacy Director and Program Operations Director. The post-holder will ensure that humanitarian and programmes are delivered to the appropriate scale, scope, quality, and accountability expected of Save the Children, and that they incorporate a child focused lens. The role will work closely with the Regional PQI director and the regional TAs and is expected to foster relationships with a wide range of internal and external stakeholders including Save the Children Members, the Country Office teams, advocacy colleagues, Regional Advisors, technical counterparts in other organisations, donors, academia etc. The role is also expected to engage with internal technical working groups and communities of practice.


As a member of the Senior Management Team, contribute to:
• Leadership of the El Salvador Country Office,
• Support the development of an organizational culture that reflects our mandate values, promotes accountability and high performance, encourages a team culture of learning, creativity and innovation, and encourages staff to deliver outstanding results for children while promoting and rewarding excellent customer service for our members and donors.
• Establish, maintain, and improve active and regular working relationships with host government authorities, partner agencies, including humanitarian and development donors, and local and international NGOs.
• Ensuring the Country Office complies with all Save the Children (SC) policies and protocols, and Standard Operating Procedures.
• Ensuring that all required support is provided promptly, at scale, and in line with the rules and principles during emergencies, working closely with the Regional Office.

Strategic Planning:
• Develop strategic vision and direction for the SC El Salvador program.
• Be responsible for improving and increasing child participation across all programs, to enable strategic direction and programs based on children's needs.
• Take a leading role in developing program strategies and annual plans ensuring coordination of all technical input to the country strategy, proposals and reports.
• Participate in conceptualizing and designing cost effective, innovative and high quality programs to serve hard to reach children.
• Ensure that all programming is designed, managed and implemented in a timely and high-quality manner, and that program decisions are based on reliable and accurate data.
• Take overall leadership on ensuring technical staffing needs for programmes are met.
• Carry out visits to field programmes to participate in the design of new programmes, develop proposals or review/monitor/evaluate ongoing programmes.

Programme and proposal Quality and Impact (Design & Implementation Results):
• With New Business Development Manager and SMT, pursue funding opportunities and lead proposal development and the conceptualization and design of cost effective, innovative, and high- quality child-focused emergency and development programmes, informed by child participation where possible.
• Ensure the El Salvador Country Office has a first class, multi-sectoral and dual mandate program reflecting all priority technical and sector aspects of the Save the Children global strategy and regional priorities.
• Participate in the technical scoping, planning, design and proposal writing during new programme development, and ensure that we design and deliver high quality programmes for children, building on global best practice.
• Ensure that gender, disability, resilience and climate change considerations are reflected in our programme design and implementation.

Technical Leadership and knowledge management:
• Ensure technical leadership is appropriate and well-resourced for the Country Office, and set the strategic approach in relation to the broader country strategy.
• Ensure the provision of high-quality technical assistance and capacity building to all country office programmes, projects and staff by managing internal and external technical assistance, including surge capacity during emergencies and ensure application of the TA protocols and tools.
• Ensure that the different technical sectors are coordinated and integrated, and support each other to optimize programs, ensuring the integration of cross cutting issues into design and implementation including gender, social inclusion, non-discrimination, child participation and child safeguarding.
• Contribute towards the creation of an organisational learning culture that promotes the use of disaggregated data, evidence, and analysis (including gender and power analysis) and understands its link to quality and accountable programming
• Contribute to strengthening the use of equality-focused programme principles and good practice across themes and sectors.
• Undertake field visits to project sites; work with implementation teams to understand impacts, operational challenges, and continuously identify opportunities for learning and improvement.
• Collaborate with Humanitarian Manager to develop emergency preparedness plans and conduct sectoral assessments (including gender analysis and disability situation analysis, using SC assessment processes and tools) and recovery programmes. Ensure synergies between humanitarian teams, data and programme design.
• Promote learning from relevant internal and external thematic trends and best practice.
• Ensure that Technical Advisors visit the field regularly to provide technical support to teams through monitoring of quality standards, technical mentoring and on the job coaching, and ensure that all learning and recommendations are recorded and used to improve programmes.

Monitoring, Evaluation, Accountability and Learning (MEAL):
• Foster and champion a culture of evidence building and learning across the country office.
• Lead the Country Strategy Plan monitoring process, in coordination with the MEAL manager, to ensure that reach and impact is properly documented and reported.
• Support the development and oversee a robust MEAL system to measure achievement and progress toward national and global programme goals and results, including reach and global outcome indicators, and drive learning and improved program quality.
• Ensure the delivery of internal and external program/project evaluations as per the Evaluations Essential Standards and donor requirements, execution of baseline, and periodic research in coordination with the Advocacy Director and Program Operations Director.
• Ensure SC’s work is accountable to children and other stakeholders by establishing and managing effective accountability mechanisms and processes.
• Ensure that data, monitoring and beneficiary feedback inform program decision making.
• Oversee the CO operational research to ensure children are supported through evidence based programs and that research informs advocacy.
• Widely share information relating to the outcome of research projects, in particular with Government and other humanitarian and development actors, and through publications, including OneNet.

Strengthen Technical Expertise across the CO and Partners/Localization:
• Lead on the identification, portfolio development and appointment of appropriate technical expertise at the country office based on CSP and program/project priorities.
• Lead the Technical Assistance brokerage function, ensuring that TA matches program demand and need, with a particular focus on building national staff capacity.
• Ensure the implementation of the CO Localization strategy and annual plans, including strengthening partnerships, ensuring partner and child participation and leadership in design and development processes.
• Support establishing and managing strategic partnerships with local and national partners.
• Develop a systems approach for capacity building of technical staff, particularly in supporting career pathways of national staff to take on thematic leadership in CO as well as in the region, aligning with global initiatives on technical expertise career development.
• Drive and support processes to align and coordinate Member technical assistance, including promoting Save the Children identified Common Approaches.

Advocacy and Communication:
• Contribute to position SC as the leading organisation for children’s issues in El Salvador with child rights at the core of the advocacy work.
• Support the production of high-quality policy briefing papers, statements, products and case studies to influence target audiences with support from communications.
• In collaboration with CD, Advocacy Director and SMT, identify and manage potential risks associated with Save the Children’s public positions and design strategies to mitigate the risks that have been identified.

Staff Management, Mentorship and Development:
• Develop a culture and focus on quality in the PQI team and ensure appropriate staffing, and the recruitment, training and promotion of staff as appropriate.
• Manage the PQI team through effective use of the Performance Management System, regular evaluation of direct reports, provision of coaching, mentoring and other developmental opportunities.
• Oversee that all technical staff proactively build and maintain technical skills and competencies required for leading and/or advising first class programs in both development and emergency contexts.
• Line manage staff consistent with HR policies in the country office.
• Oversee and support the delivery of capacity building plans to develop the required technical competencies in programme staff.
• Coach and mentor Technical Advisers and national level counterparts and link into wider organisational talent development mechanisms.
• Ensure regular review of staff’s performance, including professional development plans.

• Ensure that programs are designed, implemented, monitored, and evaluated with a clear focus on gender equality and inclusion.
• Support the development of a gender and inclusion strategy through an action plan for thematic areas.
• Ensure that all programs are analysed from a gender and inclusion perspective, using various tools from design to evaluation.

Networking & External Engagement:
• In alignment with Country Office strategy and leadership, engage in strategic positioning with donors, partners and government, and make efforts to ensure that Save the Children is a partner of choice in all relevant areas.
• Ensure that Save the Children is influencing and learning from others through national technical coordination and networking bodies such as clusters and working groups.
• Strengthen civil society engagement in national dialogues and policy processes through working closely with advocacy and child rights governance colleagues. Ensure that the diverse voices of children, girls and boys are equitably heard and represented in all we do.
• Represent the program to National and Local government representatives, donors, partner agencies, etc. as required.
• Ensure the quality, clarity and consistency of technical components of internal and external reports (e.g. programme reports, sit-reps, internal updates), working closely with awards, programme implementation, advocacy and communications colleagues as needed.
• Leverage and liaise with technical colleagues from across Save the Children, including technical working groups and centres of excellence, ensuring that learning from the Country Office is shared with others and global lessons are brought back.

• Master’s degree in a relevant technical area (social protection, education, health e.g.)

• At least 10 years of experience in leading the design and implementation of humanitarian and development programmes.
• Minimum of 5 years’ experience in an NGO environment, including experience directing and implementing programs in both development and emergency contexts.
• Experience in more than one of the Save the Children priority or cross-cutting sectors: education, child protection, child rights governance, health and nutrition, food security and livelihoods, gender and social inclusion, emergency response programs etc.
• Demonstrated leadership and management skills in a complex international setting.
• Significant experience leading strategic planning and in programme design and proposal development. Track record in successful business development/fundraising.
• Experience in policy analysis and influencing at regional/international level in order to hold duty bearers to account to realise children’s rights.
• Skilled at networking, representation and partnership development to promote learning, strengthen civil society and mobilise resources.
• Experience in promoting quality and impact through at least one cross-cutting area: gender equality and inclusion, adaptive and safer programming, child rights, disability, migration and displacement.
• Understanding of and experience in monitoring and evaluation.
• Ability to effectively establish a learning culture within an organisation.
• Experience in successfully establishing and managing collaborative relationships and partnerships with donors and government counterparts.
• Influencing skills and capacity to represent SC El Salvador at all levels.
• Experienced in managing a diverse team, and in capacity building, coaching and mentoring staff.
• Demonstrated use of positive coping strategies in stressful environments.
• Commitment to and understanding of Save the Children’s ambitions, values and principles, including rights-based approaches.
• Fluency in written and spoken Spanish and English.
• Understanding of the current socio political context in El Salvador.

The Organization
We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realise the right of children and to ensure their voices are heard. We are working towards three breakthroughs in how the world treats children by 2030:
· No child dies from preventable causes before their 5th birthday
· All children learn from a quality basic education and that,
· Violence against children is no longer tolerated
We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children.We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive workplace where ambition, creativity, and integrity are highly valued.
Application Information:
Please apply using a cover letter and up-to-date CV as a single document. Please also include details of your current remuneration and salary expectations. A copy of the full role profile can be found at www.savethechildren.net/jobs We need to keep children safe so our selection process reflects our commitment to the protection of children from abuse
El Salvador


Apply - Director/a de Calidad e Impacto de Programas El Salvador