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  • 6 days ago

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Salary : TT$8,000 Location(s) : San Juan / Champs Fleurs Industry : Retail Employment Type: Permanent Purpose: The Sales Supervisor is responsible for partnering with cross functional leadership teams to ensure sales standards are proactively met. The Sales Supervisor would work closely with the Sales Manager to provide feedback, strategize and execute the overall sales plan. Key Responsibilities Performance Standards Customer Service • Helps drive a positive customer experience by building customer relations and identifies with the customers’ needs. • Creates relationships and recommends appropriate solutions to drive both individual and team sales and overall sales performance. Sales Training • Trains sales associates in all areas of sales, product knowledge, and customer service per company policy and sales training programs. Operations • Demonstrate continuous effort to improve operations, around times of order, streamline work processes and work cooperatively and jointly to... provide quality seamless customer service. • Expeditiously resolve customer and sales team complaints, /issues, communicate with all relevant departments and managers to resolve problems. • Identify growth opportunities in existing businesses. • Prospects for new accounts. Supervisory Responsibilities • Provides coaching to the sales staff including setting clear expectations, giving direction, mentoring and development of sales team. • Lead the Sales and delivery team including but not limited to training, coaching, planning, evaluating, rewarding, disciplining, and overseeing employee relations. • Coordinates the sales strategy with the sales team to achieve monthly targets. Product Knowledge • Educate customers about countertop material options, features and benefits of products in order to improve customer satisfaction. • The ability to sell products and services to current and perspective customers. • Ability to recommend alternate products based on cost, availability or specifications. PERSON SPECIFICATIONS 1. CORE COMPETENCIES Competency Definition Analysis and Problem Solving Securing relevant information and identifying key issues and relationships from a base of information. Committing to an action after developing alternative courses of action that are based on logical assumptions and factual information and that take into consideration resources, constraints and organisation values. Initiative Makes active attempts to influence events to achieve goals, self-starting rather than adopting a reactive approach, taking action to achieve goals beyond what is required, being proactive. Looks for better ways of doing things and proactively works to implement them. Planning & Organising/Work Management Establishes a time-managed course of action for self to accomplish a specific goal, planning proper assignments or personnel and appropriate allocation of resources. Quality Orientation/Attention to Detail Demonstrates attention to detail in areas of work. Accomplishes tasks through concern for all areas involved, no matter how small. Shows concern for all aspects of the job, accurately checking processes and tasks. Communication Expressing ideas effectively in individual and group situations (including non-verbal communication). Adjusting language or terminology to the characteristics and needs of the audience. Teamwork/Collaboration Working effectively with team/work group or those outside formal line of authority (e.g., peers, senior managers) to accomplish organisational goals, taking actions that respect the needs and contributions of others, contributing to and accepting the consensus, subordinating own objectives to the objectives of the organisation or team. Tolerance for Stress Maintaining stable performance under pressure and/or opposition (such as time pressure or job ambiguity) relieving stress in a manner that is acceptable to the person, others and the organisation. Computer Literacy Knowledge and experience in contemporary and relevant software packages. Adaptability Maintaining effectiveness in varying environments and with different tasks, responsibilities and people. Negotiation Effectively exploring alternatives and positions to reach outcomes that gain all parties support and acceptance. Customer Service Orientation Developing & maintaining customer relationships by making efforts to listen to and understand customers, anticipating and providing solutions to their needs, giving high priority to customer satisfaction. 2. QUALIFICATIONS Associate degree in business management studies or a related discipline. Certificate in Business Administration or equivalent Minimum of three (3) years’ supervisory experience, preferably in a retail environment. Proficient in Microsoft Excel, Word and PowerPoint Excellent verbal and written communication skills, attention to detail and high level of customer service skills. 3. KNOWLEDGE, SKILLS & ATTRIBUTES Retail sales supervisors must have strong leadership abilities, in addition to good customer service and sales experience. In this position, we look for candidates who possess the following qualifications: Attention to detail – the retail sales supervisor is ultimately responsible for the store’s inventory and for keeping sale shelves stocked, so they must be well-organized and detail-oriented Salesmanship – the supervisor fills in for sales associates who are out sick, on vacation leave, or on break, which means that a background in sales is essential Customer service – there will be times when the retail sales supervisor must step in to mediate and smooth over customer problems, so experience in customer service is a big help Leadership skills – because the retail sales supervisor is in a supervisory position, a background in management or leading others is highly desired. Marketing skills – the main goal is to sell products and keep profits high, so experience in marketing plays a key role in retail sales
Trinidad and Tobago


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