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  • It specialist Atlanta
  • Chick-fil-A in Atlanta, GA, Georgia
  • jobs
  • 1 week ago

jobs description

Responsibilities
• Receive escalations from other Support Now team members
• Support LAN and WAN infrastructure...
• Implement audits and configuration-level changes.
• Provide real-time and scheduled technical coaching to analysts, suppliers, and / or network specialists.
• Specialized project work for IT and help desk team
• Support network rollouts and change requests
• Owner of chronic network restaurant process
• Participate in knowledge management and publish self-service articles
• Provide support feedback to business partners (Suppliers)
• On-call for after-hours network escalations
• Saturday’s rotation
• Special project assigned by leadership.
• Develop and grow technical skills by attending regular meetings and training activities.
• Recommend process and procedure enhancements where appropriate
• Responsible for understanding and following all support processes and procedures
• Backup to Senior Network Specialist

Minimum Qualifications
• 3-5 years of relevant IT experience
• Experience with continuous process improvement, project and process management, and vendor management
• In process to earn CompTIA Network+ Certification
• In process to earn CCNA certification within next 12 months

Preferred Qualifications
• Bachelor's Degree in Business, Technology, or related field
• 3-5 years of relevant work experience
• Juniper certification preferred
• Experience with software or hardware troubleshooting, understands network routing protocols, and project management
• Restaurant experience a plus
• Preferred CCNA, Fortinet Network Security, CompTIA Network Plus, OSI Model Knowledge, and Certified Wireless Network Administrator
• Knowledge : OSI model, KEVLAR network, firewall and routing, Wi-Fi knowledge and understanding of Chick-fil-A’s standard suite of work solutions - Word, Excel, PowerPoint
• Skills : technical proficiencies that are learned through job training (., proficient in collecting and analyzing complex data, outstanding verbal, and written communication skills)

Minimum Years of Experience

Travel Requirements

Preferred Level of Education

Bachelors Degree

Last updated : 2024-05-12
Atlanta GA USA

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