• jobs
  • 5 days ago

jobs description

• Oversee daily operations withinthe contact center, ensuring adherence to policies and qualitystandards.
• Lead, inspire, and develop a team ofagents to deliver exceptional customer service inSpanish.
• Analyse performance metrics toidentify areas for improvement and implement proactivesolutions.
• Manage customer queries andcomplaints, ensuring swift and satisfactoryresolutions.
• Coordinate with other teams tostreamline processes and enhance overall servicedelivery.
• Drive initiatives aimed at improvingteam morale and increasing job satisfaction amongmembers.
• Stay updated on industry practices andcustomer service technologies.
• Conduct regulartraining sessions to ensure agents are well-versed in productknowledge and serviceprotocols.
Cairo Egypt


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