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  • 4 days ago

jobs description

A new role within the team, the Events and Sales Assistant will have a chance to gain wide-ranging, hands-on experience supporting the day-to-day delivery of our Conference and Events offer. You will also work closely with colleagues in the team to pro-actively grow interest in both our events offer and our talks and tours offer for visiting groups. This is an exciting opportunity to join a growing, supportive team as the museum strives to engage 100,000 visitors a year from around Leeds and the UK with our collections and the stories they tell.
• Key responsibilities:
• Develop and foster working relationships with new and existing clients and agencies to facilitate event hires and group bookings
• To provide excellent customer service to prospective clients through responding to booking enquiries and queries over the phone, via email and in person
• Support the Customer Relationship Officer to maintain efficient and accurate administration around all bookings, utilising our CRM... system and event management software.
• Support the Conference and Events Manager to operationally plan, set-up and deliver on the museums’ venue hire activity, including liaising with the Visitor Engagement team and third party suppliers where relevant
• Upsell relevant opportunities to clients including tours, workshops and Thackray Café table bookings
• Where appropriate, act as Duty Supervisor for the building when the museum is open exclusively for private events and conference bookings (additional training will be provided)
• Support the Conference and Events Manager and Customer Relationship Officer to deliver client aftercare including collating and acting on client feedback
• Where appropriate, support the Programming and Visitor Engagement teams on the delivery of our family and evening adult event activity, including Duty Supervisor shifts.
• Gather, collate and update information and images to help develop content for marketing use to attract a wider client base
Leeds UK


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