• Service Consultant Stellenbosch
  • Alexforbes in Stellenbosch, , South Africa
  • jobs
  • 1 week ago

jobs description

Purpose of the Job:

The purpose of the job is to assist a Consultant or Senior Consultant in delivering a professional and excellent quality of service, consulting advice and other intermediary responsibilities for Alexforbes Health clients. Ensuring that all client needs and requests are executed in accordance with the Service level agreement. Ensuring the highest quality of client/member satisfaction through continuous relationship building at an employer and member level, enable client retention and live the Alexforbes values and demonstrate teh TCF outcomes expected of all intermediaries.

• Retain clients and members
• New business growth
• Client satisfaction
• Client management and consulting
• Maintain client relationships
• Ensuring compliance to internal processes and industry bodies

• Ability to interact and maintain client relationships
• High customer service orientation
• Ability to communicate effectively with colleagues, management and... clients

• Attention to detail/Accuracy
• Service quality orientation
• Client SLA management and delivery
• Problem Solver
• Collaboration culture
• Effective Communication
• Ability to work with people and complex data
• Ability to work independently and in a team
• Proactive
• Responsibility and accountability for own and Senior Consultant’s client expectations

• NQF 5 (120 credits)
• Regulatory Examination 5
• Accredited and registered as a healthcare broker with the CMS (advantage)
• Accredited and registered as an intermediary with the FSCA (advantage)
• Relevant Degree or equivalent (advantage)
• 2 – 3 Healthcare industry experience, medical aid scheme, healthcare product and legislative knowledge (prerequisite)
• 1 – 2 years experience in a healthcare brokerage
• Be comfortable presenting in front of an audience
• Microsoft Office competency
• Strong proficiency in written communication

Driver’s license, own car and willingness to travel (prerequisite) Professional Membership or Registration
• FIA (advantage
Stellenbosch South Africa


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