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  • jobs
  • 2 weeks ago

jobs description

Summary
• Ensure that the guest registration, checkout, and mail services are handled efficiently, promptly and courteously in accordance with the hotel’s policy and procedures
• Manage and maximize occupancy, revenue, and average rate while maintaining high service standards via the up-selling programs within the department
• Effectively handle all guest complaints and implements long term solutions where possible. Follow up any outstanding issues and make sure service recovery is provided
• Review guest feedback from different platforms. Drive outstanding result from TripAdvisor by reviewing current service standard and implement new initiative when necessary
• Initiates the implementation of new Front Office Standards & Procedures in keeping with brand direction
• Conduct development and performance reviews, identifying key personnel for further development and structured career path
• Provide the training to the Front Office associates
• Respond for the efficient running of the... department in line with Hyatt Hotels Corporation's Corporate Strategies and brand standards, whilst meeting associates, guest and owner expectations
• Perform adhoc job tasks assigned by the hotel management

Qualifications
• Minimum 7 years of Front Office experience with at least 3 years managerial experience, preferably gained from hospitality or related service industry
• Familiar with Opera System
• Excellent command of spoken English and Putonghua
• Good training skills and communications skills
Hong Kong

salary-criteria

Apply - ASSISTANT FRONT OFFICE MANAGER Hong Kong