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  • Data Analyst Beau Bassin-Rose Hill
  • Orange Business in Beau Bassin-Rose Hill, , Mauritius
  • jobs
  • 5 days ago

jobs description

about the role

Mission / Role Purpose:

The Digital Expertise Centre at Orange Business is dedicated to providing professional services to our clients, specializing in a range of cloud collaboration solutions. Our support teams operate on a 24/7 basis, offering global end-user support for various collaboration services and products, including voice and video, sold by Orange. The department is home to specialists and experts in Video, ToIP, Web conferencing, messaging, and contact center solutions.

As a Data Analyst, you will play a crucial role in:

- Analyzing and developing insights within the defined scope to support the client's objectives or business activities.
- Producing performance indicators and generating both recurring and ad-hoc reports.
- Implementing computerized data processing to facilitate report production.

Key Accountabilities:

Internal Reporting:

- Monitor team KPIs through daily, weekly, and monthly reports.
- Conduct in-depth analyses for any unmet... indicators, develop recommendations, and identify optimization opportunities before escalating to the team's manager.
- Summarize alerts and proposed actions, presenting them to higher management.

Customer Reporting:

- Ensure timely delivery of customer reports as per the agreed frequency.
- Collaborate with Customer Service Managers to define indicators and validate new reporting requests.
- Analyze unmet indicators thoroughly, create action plans, and discuss optimization options before approaching the team's manager.
- Summarize alerts and proposed actions for presentation to higher management.

Training:

- Provide training on reporting basics to Managers, Business Support, Quality/Incident Managers, and others upon request.
- Offer introductory Power BI or VBA training as requested.

Simplification:

- Propose optimized methods or practices based on your data analysis.
- Collaborate with key stakeholders to automate tools or reports.
- Engage with other departments to exchange best reporting practices.
- Assist managers in enhancing existing reports.

Self-Development:

- Continuously enhance your skills and knowledge in both managerial and operational/technical areas.
- Undertake additional related duties as assigned by Management.
- Uphold and embody the values of Orange Business.

about you

knowledge and abilities

Bilingual – English & French written and spoken

IT Advanced: MS Office Software Suite: Word, Excel, Power BI, Outlook

Knowledge

Visual Basic or VB.NET coding knowledge

SQL, mySQL knowledge

Data analysis skills

Experience in analysing and summarising data from existing tools and produce a statistical model is a plus

MS Visual Studio is a plus

Good analytical and troubleshooting skills

Abilities

Good communication skills (English and French)

Good time management, and organizational skills

Team work, uses a team approach to solve problem when appropriate.

Can work independently, shows initiative and proactivity

Ability to build relationships with peers and management levels and customers.

Proactive, self-motivated and determined attitude.

Ability to work under pressure & multi-task

Results driven/orientated, and problem-solving skills.

Need a willingness to learn and expand knowledge

Ability to work in a fast-paced & evolving environment.

Automation mindset

Education, qualifications, and certifications

Bachelor’s Degree in Computer Science, Information Systems, Statistics, Business Administration or any other related field

Experience with Power BI or similar reporting tool knowledge

Excellent MS Excel skills

ITIL v4 is a plus

department

Global Delivery & Operations

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
Beau Bassin-Rose Hill Mauritius

salary-criteria

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