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  • 1 week ago

jobs description

At CWB, we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by:
• Putting people first and building relationships with intention
• Seeking out and embracing new ideas
• Believing that how we do things is as important as what we do

Roles Specifications

Location: Vancouver, BC

Target Hire Range: $76,500 - $96,600

Everyday flexibility. On-site requirements. Collaborative connections.

Open to Relocation

Note: The external title has been changed to align with industry standards. The internal job title will be: “Manager, Pension Benefits.”

Trust your finance career to CWB

CWB Trust Services offers a wide variety of trustee and custodial solutions for businesses and institutional investors. We operate with a deep understanding of the markets where we can add value. We have a proven reputation for comprehensive delivery of fiduciary expertise, safety of assets and dedicated service. Our philosophy is centred on... providing clients with client-focused service, notable value, and tailored solutions.

We are looking for change makers. Process enthusiasts. Future leaders. Performance focused go-getters who are looking to accelerate their careers. Our team thrives on idea-sharing, collaboration, respect, caring, and camaraderie.

Explore a career with CWB Trust Services where we offer an unmatched employee experience guaranteed to redefine what it means to work for a top employer. Our culture is a key differentiator and one we are proud of.

The opportunity

The Manager, Pension Payments, oversees all functions related to the delivery of pension benefit payment services at CWB Trust Services. The role leads the monthly delivery of pension payroll to over 10,000 pensioners; a number that will continue to grow. As the primary SME of pension benefit payment administration, the role operates under minimal direction while leading a team of 3-5 pension administrators. Primary accountabilities include establishing and growing a formal Pension Benefit Payments team and the delivery of accurate and timely pension benefit payment operations to ensure client satisfaction and continued growth of the business. The role provides oversight and leadership of their teams, including coaching and training ensuring regulatory compliance.

What You’ll Be Doing

Pension Benefit Payments
• Oversees the Pension benefit payments function, ensuring timely payment and appropriate controls and compliance within CWT policies and standards.
• Ensure key account reconciliations, processes and procedures are maintained on a timely and accurate basis by the Pension Benefits team to ensure financial integrity.
• Develop and maintain all pension benefit payment processes/procedures and documentation, focusing on best practice, compliance, and continuous quality improvement.
• Lead a variety of payroll related activities such as payroll reconciliation, tax filings, annual CPI adjustments, etc.,
• Engage with pension administrators to ensure accurate calculations of pension payments.

Policy Implementation, Reporting, Operations
• Maintain and develop robust policies and procedures to ensure high levels of client service, while maintaining regulatory and internal requirements and low levels of risk to the organization.
• Drive operational efficiencies to ensure the business can continue to scale without impacting service delivery.
• Ensure that the confidentiality of the Trust and its customers is maintained by routinely securing all documentation.
• Act as the primary SME on all pension benefits related items to provide recommendations to Sr leadership on policy and procedure implementation.
• Lead fiscal year-end analysis and reconciliations and interact with internal and external auditors to provide substance and clarity to decisions made by the team regarding accounts and statements within the scope of responsibility

• Maintain positive working relationships with employees and all levels of the management team.
• Inspire trust by being open, honest, and direct in communication, meeting commitments and behaving ethically in all dealings.
• Prepare and regularly review annual goals and career development plan with direct manager.
• Promote cooperation and commitment within the CWB Financial Group towards the attainment of common goals enabling productive group interactions.

People Leadership
• Supervise and oversee daily operations and performance of the Pension Benefits team.
• Provide leadership and direction to the Pension Benefits team to optimize staff performance and build professional capacity through effective recruiting, selection, development, mentoring/coaching, goal setting and on-going performance management and evaluation.
• Coach the team and create opportunities for personal and career development.
• Maintain proactive liaison with external agencies that support the business with expertise in payroll and pension benefits management.

Who we’re looking for & what you’ve done

Professional Knowledge
• College/ University Degree with a strong focus in Business Administration or Finance, or a related program.
• PCP from the Canadian Payroll Association.
• RPA, CEBS designation.

Professional Experience
• 5+ years experience in pension, accounting, or payroll field.
• Minimum 2-3 years of direct experience in a supervisory role.

Professional Competencies
• Strong management, organizational and communication skills
• Strong working knowledge of registered plans operations and legislation
• Strong working knowledge of Microsoft Office (Word, Excel)
• Exceptional problem solving, critical thinking and analytical skillset.
• Exceptional initiative, drive and self-motivation to move initiatives forward.
• Ability to be agile and flexible, remain calm and thoughtful in a fast paced and deadline driven environment.

Why work with us?

Your success is our obsession! And our award-winning culture & benefits back it up.

Proudly recognized by Great Place to Work® in 2023 as one of Canada’s top 50 Best Workplaces & recipient of Waterston Human Capital’s Most Admired Corporate Culture 2023.

Wellness matters. We offer an award-winning benefits package that includes:
• Hybrid work environments
• Everyday flexibility
• Generous company-funded health coverage
• Health care spending account
• A flexible wellness program
• generous time-away options to unplug, rest & recover

Career development. We commit to our employees’ development and help them reach their professional goals with:
• Organization wide coaching services
• Mentorship
• Education support & training programs

Bring your whole self to work. Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find community within the CWB family in our employee represented groups.


As an equitable employer, CWB Financial Group is committed to providing a safe and inclusive environment where a diverse workforce thrives. You are welcomed and encouraged to bring your whole self to work. Dignity, respect and equality are non-negotiables. If you require accommodation during any part of the recruitment or selection process, please reach out.

Closing Date
• Position closes at 12:01am on the close date identified below.

Toronto ON


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