• jobs
  • 2 weeks ago

jobs description

Candidate is required to work onsite 3 days per week (as required) and 2 days remote

Must Haves
• Acts as the primary service design consultant within multidisciplinary project teams for service design projects, defining the project approach in the initiation stage, and thereafter leading on key service design activities such as:
• User needs mapping
• User research (exploratory and evaluative)
• Stakeholder mapping
• Personas
• Journey mapping
• Collaborative design
• Prototyping
• Service blueprint
• Reviews service design aspects post-implementation to assess performance of new processes and practices;
• Participates in project and advisory committees to provide service design advice and expertise, reports and recommendations, and to co-ordinate testing, implementation and post-implementation review planning
• Manages multi-disciplinary service design project teams through all phases of complete projects, including agreeing scope and deliverables, developing the project charter...
Toronto ON


Apply - UX Designer - Senior Toronto