• HR Business Partner Lisbon
  • Sitel in Lisbon, , Portugal
  • jobs
  • 5 days ago

jobs description

HR Business Partner
• Lisbon, Portugal:
• Req ID#: Lisboa, Portugal, PT
HR Business Partner
• Lisbon, Portugal:
• Human Resources
Learn, Lead & Grow at Sitel Group:
We believe experiences are everything, and that happy associates are successful ones. That's why we give our people the tools and the freedom to learn, grow, have fun and be themselves.
GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others... to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences and feedback to shape and drive the future of Sitel Group.

About Sitel Group

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group partners with the world's best-loved brands, from Fortune 500 companies to local startups, to build stronger relationships with their customers by creating meaningful connections that boost brand value.

With 100,000 people around the globe - working from home or from one of our CX hubs - we securely connect best-loved brands with their customers over 4.5 million times every day in 50+ languages.
Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 35+ years of industry-leading experience and commitment to improving the employee experience.

Come and work with us

We are looking for a talented and accomplished
HR Business Partner to lead the HR function to ensure the development, engagement, motivation and the best Employee Experience.
As an
HR Business Partner, your daily responsibilities will include:
• Work with managers and associates to address relations issues of all types, ensuring that the interests of all parties are represented in a fair, balanced manner;
• Provide guidance and counsel to the management team, taking care of the associates feedback coming from existing listening tools and provides direction on corrective actions upon it;
• Be part of workplace analysis and assigned actions to solve associate complaints;
• Promote open communication opportunities for all associates;
• Promote legal compliance throughout human resource management;
• Accountability as Senior HR point of contact for internal and external clients
• Voice of the Employee programs
• Ambassadors of Employee Experience
• Continuously analyze feedback from Employee listening tools in order to create action plans to develop our Culture
• Owners of all the Human Resource Programs (i.e. Peak Awards, etc.)
• Direct the delivery/administration of associate engagement or pulse surveys and related action plans (e.g. Max annual Survey);
• Support policies and initiatives and creates activities to encourage a positive, equitable, healthy and safe work environment;
• Perform & Conduct Regular Focus Groups, Walking Management & drive Voice of employee
• Support Talent management on the global performance appraisal process (Continuous Performance Management, CPM) in the business units
• Coaching and develop Team Leaders and serves as a mentor to others
• Share best practices with global HR teams;
• Provide management coaching to build leadership capabilities related to the recognition and resolution of employee issues;
To succeed in the role,
you will need to have:
• Advanced level of
English (at least C1) both verbal and written
• Ability to deal with ambiguity
• Ability to develop and maintain successful partnerships with both management and associates.
• Knowledge of general labor policies and practices including discrimination, harassment, equity etc.
• Holistic vision of problems and solutions with associate at the center
• Reliever
• Peopleoriented
• Open minded
• Trustworthy (maintains confidentiality)
• Collaboration and interpersonal skills
• Communication (verbal, written, presentatio
Lisbon Portugal


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