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jobs description

Position Goals

- To achieve excellence in preventive maintenance programs at WNS with highest standards and ensure energy conservation practices;
- Manage M&E; scope of the projects to ensure the quality and deliverables with in the stipulated time;
- To provide comprehensive facility, contract and procurement management for technical services to the client;
- To achieve financial and other targets established by the Client/ Account Director;
- Achieve Key Performance Indicators and Service Level Agreements targets.
- Integrator of all technical requirements with respect to WNS site requirement.

Duties & responsibilities

Property Operations:

- Establish Engineering & Operational procedures for new equipment and roll out the same for site staff;
- To ensure team is following existing approved SOP’s.
- To handle internal & external Tech. & other related audits by ensuring documents in place in timely manner.
- To keep the track of PO’s & approved costs throughout the year & share... with client periodically.
- Review the maintenance/service practices of M&E; Contractors to deliver quality work practices in line with the manufacturer recommendations;
- Plan & take responsibility for smooth operations of all Mechanical, Electrical, Plumbing installations and Civil works pertaining to the facility;
- Responsible for planning a critical spares list for all installations as per manufacturer’s recommendations and inventory;
- Responsible for development of all maintenance related schedules and shutdowns in consultation with Clients / OEMs;
- Periodically inspect the logbooks, History cards, checklists, breakdown tracker and PPM schedules for a better management of engineering systems; Responsible to upload the same in digital platform.
- Work towards the ‘ZERO’ down time and set up the practices to ensure the delivery of seamless service to Clients;
- To keep the track of applicable legal requirements & share with client in timely manner to enable them to initiate for timely submission. Timely sub Follow-up from landlord in case builder is responsible for such legal documents.;
- Responsible for vendor performance evaluation by keeping records
- Responsible for scheduling & completing tech training of team through appropriate resources.
- Responsible for BOQ preparation, approval from client & quotation follow-ups.
- Implement the Energy management programs to reduce the cost on utilities;
- Handle small renovation projects from initiation to completion. Little knowledge in Projects management is essential;


- Responsible for weekly & monthly reports on M & E, covering the maintenance contracts, spare parts consumption, Incident reports, Improvement projects etc;

Performance objectives

Provide Superior Client Service

Initiative or Process Improvement in Functional Area

Personal and Professional Development.

Key skills

Team handling experience

Should have good working knowledge on LT panel, DG, chillers, UPS, PAC & utilities.

Should have good communication skills

Employee specification

Graduate in Electrical Engineering / Mechanical Engineering

5-10 years’ experience in facilities management

Proven ability to function effectively as part of a team

Proven ability to initiate and follow through with

improvement initiatives

Knowledge of Occupational Safety requirements;

Willing to work from any offices of WNS in Mumbai.


On-site –Mumbai, MH

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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