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  • 2 weeks ago

jobs description

Job Description:
• Manage the daily operations of the front office to ensure efficient functioning of the team
• Responsible for coaching Front Office team members to ensure services rendered are effective, efficient and comply with the Hotel’s standard
• Develop operations plans and monitor room inventory
• Collaborate with various departments on operational requirements
• Plan and schedule Front Office team duty roster and forecast projected occupancy for Front Office Manager’s approval
• Ensure Front Office team comply with work ethics and grooming standards to all policies, and procedures determined by the Hotel
• Handle guests’ concerns and feedback tactfully and follow-up on corrective actions if required
• Ensure the general cleanliness and maintenance of the hotel premise
• Perform other tasks as assigned

• Diploma in Hospitality or Tourism, or a related field will be advantageous
• Minimum 3-5 years of experience in the hotel industry, especially the Front... Office
• Matured and positive individual, capable of multi-tasking and working in a fast-paced environment
• Good interpersonal and communication skills
• Well-groomed and upholds a professional nature outlook
• Able to commit to 6-day rotating shifts including public holidays and weekends
• Good knowledge of MS Office programs


Apply - Guest Service Manager Singapore