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Job Description

Job Description...

Our client is looking to hire a Telecom Network Admin who will be able to...
• Lead new installations with the needs of the customer or facility. Installs cabling and phones.
• Ensure phones are programmed based on class of service.
• Troubleshoot and repair communications equipment related to the PBX, VoIP, overhead paging environment, and telephone
• Resolve problems utilizing telecom providers, VoIP providers, and collaborating with the network, systems, and application teams.
• Makes recommendations to moves, adds, and changes in services, keeping in mind the fiscal implications.
• Prioritizes and responds to requests for service to minimize additional requests and complaints.
• Requests assistance from others as needed to expedite repairs and minimize costs. Ensures pages, phone calls, and voicemail messages are responded to promptly.
• Support call system.
• Attends and actively participates in required meetings.
• Download firmware, patches, and upgrades to cards and equipment.
• Install, maintain, and support Cell Phones, hotspots, pagers, and WiFi phones.
• Installation and management of voice gateways.
• Produce and analyze traffic reports to show the use of disc space, port usage, channels, and busy hour study.
• Setup and connection of VTC units (Cisco, Polycom, etc )
• Installation, testing, and troubleshooting of AV systems, which includes displays, projectors, video conferencing equipment, control systems, etc.
• Support contact center technologies, including ACD Reporting administration, call routing, IVRs, and Computer Telephony Integration (CTI)
• Utilizes call logging system to capture details of every support request. Continuously updates call logging tickets with sufficient detail to allow the customer to always be aware of the current status of their issue.
• Periodic travel to remote sites in a personal vehicle may be required as well as taking part in after-hours on-call rotation.

• Telecommunications Administration
• Network Administration
• Cisco Call Manager ? CUCM, UCCX
• PBX Systems
• One or more relevant certifications: CTA, CIPTS, CTNS, CTSME, CVA, CCNP Collaboration
• Capable of working effectively under a high-pressure work environment.
• Must be a self-starter and work effectively with limited supervision.
• Must be customer-oriented and recognize the importance of customer service.

Are you Ready to move your Career in a New Direction?

Please forward a copy of your resume for us to schedule a speaking time.

About Us

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