• Graduate Market Data Production Support Engineer - Hong Kong
  • Wiley Edge in Hong Kong, , Hong Kong
  • jobs
  • 1 week ago

jobs description

Market Data Support Team is part of the real-time marketdata (RTMD) production management group, which is responsible for support, and maintenance of the core marketdata platforms. The team is integral to this group supporting our distribution system, which is used to supply real-time data to our clients. The direct exchange feeds, vendor feeds and in-house feeds which make up the inputs to this system are also supported by this team.

The successful candidate should have:
• Excellent communication skills, broad sense of ownership and proactiveness
• Bachelor's degree in computer science or a related STEM subject (science, technology, engineering, maths).
• Good grades 2.1 and above. We look for potential, not prestige, but it’s important that you enjoy pushing yourself to pick up new ideas.

Responsibilities include:
• Working alongside the existing team members on a shift basis.
• Monitoring and incident management on a daily basis.
• Daily Ready For Business cover and check outs
•... End Of Day cover and check outs
• Manage the Marketdata support hotline
• Fault finding based on problem tickets and direct escalation from users and other IT groups.
• Working with development teams within marketdata to facilitate checkouts of changes made by these groups.
• Weekend Check outs and weekend ready for business checks.
• Provide on call coverage as required
• Maintain monitoring processes to be used globally
• Liaise with Vendors and Exchanges in relation to data and feed issues.
• Manage or participate in the implementation and rollout of new services and products.
• Support global Market Data teams as part of a follow the sun support model
• Provide validation service for the implementation and rollout of new services
• Document, implement and adhere to operational and technical standards, best practices, processes, and procedures (problem/change/release/request management/service/time reporting)
• Log Incident Tickets and Problem tickets to manage incidents and follow-ups to completion
• Manage and participate in Firm DR Testing on behalf of RTMD

• Good understanding of Unix/Linux operating platforms and commands
• Unix shell scripting skills. Perl / Python programming is also very useful.
• Knowledge of Unix surveillance and troubleshooting tools and file search facilities (grep, awk).
• Familiarity with Unix system administration and security
• Experience with Network and real-time messaging technologies
• Multicast, TCP/IP, UDP, SNMP plus client-developed data distribution platforms
• Good network diagnostic skills

Nice to have Skills :
• Exposure to incident management in an IT environment
• Understanding of market data categories, e.g., Equities, options, futures, mutual funds, fixed income, etc.
• Understanding of market data concepts, e.g., Quotes, level 1 quote and level 2 quote differences, basic structure of an order book, different types of markets, etc.
• Experience with market data content from various vendor providers, e.g., Reuters, Bloomberg, etc

What you'll get:
• Fully paid, in-depth, interactive training before your placement
• A generous graduate salary
• Pay rises every 9 months to reflect your progress.
• Ongoing training and support.
• Valuable industry experience. Ultimately, a foot in the door to build your career in an in-demand niche.

How to apply:
• Apply below to tell us a bit about you.
• Complete the online assessment (we’ll send you a link by email).
• Complete the interviews with our friendly talent team over the phone and video.
• Lastly, you’ll interview with our client.

So you don’t miss out on your dream job, we encourage you to be open to relocating!

We take great pride in celebrating the diversity of each and every individual who contributes to making Wiley Edge the company it is today and will be in the future. We value diversity both within Wiley Edge and with our partner companies, and we're proud to provide an environment where all our colleagues can flourish. That means promoting a strong culture of equality but, most importantly, inclusion. We never want people to change - only add to the amazing mix of people that work for Wiley Edge.

Questions about our program and roles? Please get in touch with us at [email protected]
Hong Kong


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