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  • 1 week ago

jobs description

We are assisting our client, a global engineering and technology group, look for a Deputy Department Manager (IIT). He/she serves as a key support to the department manager, helping to ensure the smooth functioning of the department and the achievement of its goals and objectives.

• Support the department manager in providing leadership and direction to departmental staff, fostering a positive work environment, and maintaining morale
• Assist in overseeing day-to-day operations within the department, ensuring that tasks are completed efficiently and in accordance with customer as well as organizational policies and procedures.
• Coordinate with the department manager to manage and allocate tasks among team members, providing guidance and support as needed to ensure productivity and high performance.
• Assist in budgeting and financial management activities, such as monitoring expenses, tracking revenue, and ensuring that the department operates within budgetary... constraints.
• Support the department manager in identifying training and development needs for departmental staff, facilitating training programs, and promoting professional growth opportunities
• Assist in identifying and addressing challenges or issues that arise within the department and collaborating with the department manager to make informed decisions and implement solutions
• Contribute to efforts aimed at identifying opportunities for continual process improvements, innovation, and efficiency enhancements within the department, and actively participating in initiatives to implement changes as needed

• Degree in Computer / Electrical / Electronic Engineering or Computer Science
• Relevant certifications (e.g., PMP, ITIL) preferred
• In-depth knowledge of IT service management (ITSM) frameworks such as ITIL (Information Technology Infrastructure Library), including incident management, problem management, change management, and service desk operations
• Solid understanding of information technology concepts, systems, and architectures, with proficiency in IT infrastructure, networking and security
• Proven experience in managing IT projects from initiation to completion, including scope definition, resource allocation, scheduling, budgeting, and risk management
• Strong understanding of contract negotiation, administration, and compliance, with the ability to ensure adherence to contractual obligations and service level agreements (SLAs)
• Experience in conducting customer satisfaction surveys, feedback analysis, and service reviews to identify areas for improvement and enhance overall customer experience.
• Ability to drive continuous service improvement initiatives and foster a culture of customer-centricity and operational excellence within the department
• Ability to build and maintain strong relationships with internal and external stakeholders, including customers, vendors, partners, and cross-functional teams
• Excellent communication and interpersonal skills, with the ability to understand customer requirements, address concerns, and provide timely and effective solutions


Apply - Deputy Department Manager (Integrated IT) Singapore