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  • 5 days ago

jobs description

Your new role

We are seeking an enthusiastic and suitably experienced person for the role of Service Improvement and Quality Assurance.

This is a recruitment pool for Permanent and Fixed Term Full Time appointments with the possibility of extension(s) and permanency.

As part of the Health Support Services (HSS) Customer Experience Business Unit, the Service Improvement and Quality Assurance Specialist is responsible for:
• Continuously improving quality and efficiency of customer service.
• Quality analysis of all types of interactions.
• Providing knowledge, support and direction to contact centre team members and role models appropriate customer service standards and behaviours so that service quality standards are met.
• Developing a strong working relationship with the contact centre leadership team, taking a shared customer centric viewpoint to understand and meet our evolving customer requirements.

Want to know more?

Please contact Brett Charlesworth on 08 6373 3185 if you... would like to discuss more about the role and team you’ll be working with.

Submitting your application

Your application must be submitted online by 4pm 30 June 2025. You must have a current, valid email address to apply online and this email address will be used by HSS to communicate with you.

If you experience difficulties while applying online, please contact HSS on 13 44 77 (select option 2 from the menu options) for immediate assistance during business hours.

As the submission is system generated, any submissions on, or after, 4:00pm cannot be accepted.

Other information for applicants

This is an “open-ended” recruitment pool, and as such the following should be noted:
• The panel will monitor this recruitment pool for applications, and will assess on a regular basis.
• Suitable applicants will be placed in a pool from which appointments may be made when similar vacancies occur.
• Appointments may be made from this pool until 30/12/2025
Perth WA Australia


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