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  • 2 weeks ago

jobs description

About Rakuten Mobile

Rakuten is one of the leading Tech companies in the world. Our mission is to empower people and society through the internet while aiming at becoming the Global Innovation Company. Rakuten started its own MVNO (Mobile Virtual Network Operator) Service in 2014 and, since then, Rakuten Mobile has become the No.1 MVNO in Japan.

Rakuten Mobile, Inc. is building the world first End-to-End virtualized mobile network (for 4G and 5G) that no one has seen before. With this our next target is to become the 4th Mobile Network Operator in Japan!

Our Culture

Rakuten Mobile is a startup with a flat, non-bureaucratic and hands-on culture. We are a truly global organization, with team members from Japan, India, USA, Canada, Brazil, France, Germany, The Netherlands, Pakistan, China, South Korea, Australia, Egypt, Jordan, Kenya, and more, working in a fast-paced, innovative and agile environment.

We are looking for innovative people who are ready to take new challenges and... work on cutting edge technology to build the Telco of the Future.

Responsibilities & Duties

As part of the Fraud Intelligence team, you will be responsible for defining, establishing, and managing the fraud intelligence function focused on enabling detection, prevention and root cause analysis of technical and financial fraud. This comprises all aspects of enterprise fraud prevention reporting, analytics (e.g., model development), monitoring alerts and prioritization management, supporting data-driven investigations, and enabling customer due diligence as well as governance. Additionally, your team will be supporting the Fraud Management organization in general, and the Fraud Intelligence and Platforms section manager in specific in establishing and managing a holistic fraud management organization. In this way, you will be ensuring fraud prevention for the Rakuten Mobile as a whole, as well as, take part in developing and enhancing the vision of Rakuten Mobile’s corporate fraud prevention strategy while making it a reality.

Key responsibilities and duties include:
• Contributes to the design, development and implementation of Fraud risk rules and models
• Supports the selection, customization and implementation of fraud and financial crime related tools, and platforms (e.g., CDD platform, alerts monitoring tools etc.)
• Performs review and analysis of various data sets (Network, Voice, roaming, payments, subscriptions etc.) to determine patterns of fraud
• Defines and implements KPI/KRIs/Metrics for fraud prevention, analysis and monitoring
• Establishes continuous monitoring and alerts through analytics in production to ensure effectiveness
• Defines key data quality threshold necessary for models and rules
• Enables development of reports and dashboards to support ongoing monitoring of both network traffic, transactions well as operational effectiveness
• Supports development of fraud related policies and procedures compliance
• Supports defining the internal control framework and drives the implementation of it
• Monitors fraud losses and passive feedback to stay on target
• Surveys industry trends to anticipate and define the strategy to mitigate new fraud vectors
• Enables new digital products and services to minimise fraud risk in telecommunication industry
• Collaborates with cross-functional partners across to brainstorm innovative solutions, gather requirements and benefits and drive a common future vision

Skills & Experience Required

Mandatory Experience & Skills:
• 5-15 years of experience in quantitative field such as Economics, Statistics, Mathematics, Operations Research, Engineering, Computer Science
• 2+ years of relevant professional experience in the Telecom industry, in Fraud intelligence, and strategy
• Understanding of the issues, concepts and legal/technical requirements of regulations as well as a general understanding of the principles of fraud prevention
• Self-motivated, detail-oriented, and committed to quality
• Strong organization skills and demonstrated ability to manage multiple, often conflicting priorities to successful completion
• Strong understanding of latest industry standards tools, techniques, and procedures associated with online account takeover activity, payment card fraud, merchant and point-of-sale compromises, and other fraud types
• Always operates with the highest levels of honesty, integrity and fidelity, acting in the best interest of the business always
• Strong capability for up-skilling and re-skilling, with a curious mind and desire to constantly learn and grow
• Understanding of various analytical tools (e.g., SAS, R, Python, Tableau etc.) and experience with leveraging such tools to develop analytics and decision engines
• Ability to communicate written and verbally in English in a professional capacity

Preferred Experience & Skills:
• Solid experience with Risk, Compliance & Governance (including data governance), methodologies, tools and enablers
• A good balance of technical knowledge and business insight with a track record of driving innovation with a customer-first mindset
• Experience in a cross-functional and global environment
• Verbal and written communication in Japanese is preferred, but not required

• Graduate Degree (i.e. MBA or MS, PhD) in a quantitative field such as Economics, Statistics, Mathematics, Operations Research, Engineering, or Computer Science from a reputable institution

Current Openings
• Fraud Intelligence Lead
• Fraud Intelligence Analyst
• Assessment & Monitoring Lead
• Alert Monitoring Analyst
• BI/Analytics Support Analyst
Tokyo Japan


Apply - Fraud Intelligence Tokyo