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  • Customer Success Architect/ Portuguese/ Spanish speaking Dublin
  • Salesforce in Dublin, , Ireland
  • jobs
  • 1 week ago

jobs description

Description

The Customer Success Architect provides proactive and reactive Architecture, Technology & Strategy thought leadership, as well as Product Technical expertise about the Salesforce Core Cloud and Service Cloud Products. They engage with our Signature Success customers, to help enhance customer value and adoption, and minimize attrition risk. They work multi-functionally in a team of global Success Architects and partner with key team members at Salesforce such as Account Success Managers, Premier and Signature Support and Product Management, to make our customers wildly successful. They create C-Level relationships with our largest most complex customers and build a network and community of customers delivering technical thought leadership and guidance. A Salesforce Success Architect is an experienced technical authority within specific domains of Salesforce applications (Service Cloud, Commerce Cloud, Platform) and the Integration into other Salesforce Clouds as well as... 3rd party systems. We are hiring Success Architects with Salesforce Multi-Cloud Product implementation experience. Additional experience in one or more of the following clouds is preferred:
• Service Cloud
• Experience Cloud
• Sales Cloud
• Financial Services Cloud
• Commerce Cloud (B2B, B2C)
• Health Cloud

Impact of the Role: As a Multi-Cloud Success Architect, you will have a significant impact on our customers' success and the growth of our organization. Your expertise and guidance will directly influence the technical architecture, performance optimization, and solution design strategies for our strategic customers, ensuring their success in using the Salesforce Platform's powerful capabilities. By driving customer happiness and delivering outstanding value, you will contribute to the overall growth and reputation of Salesforce as a leader in the industry. Collaboration and Teamwork: Collaboration is at the core of our success, and as a Customer Success Architect, you will have the opportunity to work closely with diverse teams of professionals. You will collaborate with customers, colleagues, and partners to evaluate technical architecture, optimize performance, and craft effective solutions. By fostering positive relationships and working collaboratively, you will contribute to the collective success of our teams and the achievement of our goals. Responsibilities:
• Be a trusted Cross-product Expert for the broader Success Architect organization
• Engage with our Signature and Strategic customers to evaluate and recommend optimization strategies for technical architecture, DevOps, performance, and solution design
• Requests for strategic customer engagements that leverage Salesforce Enterprise Architecture Methodologies and Governance Best Practices to drive optimized customer implementations
Helping customers prepare for major platform changes such as infrastructure changes, product EOLs, certificate changes, etc
• Translate sophisticated technical concepts for audiences ranging from technical and business to executive partners
• Identify and evaluate capability gaps for standard product capability or identify creative solutions through customization.
• Facilitate and influence Executive collaborators while aligning technology strategy to business value and return on investment
• Develop and run playbooks aligned with our Success Architect engagement catalogue, tailored to the outstanding needs and opportunities of our customers
Renewal or attrition red account which requires technical best practice discussions to help mitigate risk
Salesforce Cross-product area solutions, including touch points to Salesforce Clouds and 3rd party systems/platforms
Proactively work with strategic customers to create a vision, review architecture, suggest high-standard processes, and resolve blockers.
Work with our professional services teams as well as Salesforce Partners, to ensure success targets and provide support for project teams.
• Build positive relationships with both internal and external business partners, contributing to broader goals and growth

Preferred Qualifications
• Extensive experience (8+ years) in one or more of the following: consulting, technical support, account management or project management — ideally with Salesforce or related applications in a SaaS environment.
• Consultative and customer-focused approach and engagement style
• Thorough experience with the database, application and network technologies used in Cloud Computing (e.g. knowledge of network topologies and devices, database concepts and SQL, multi-tenancy)
• Proven knowledge of implementing and advising on integrations with JIRA, Salesforce Marketing Cloud, Sales Cloud and other third-party applications
• Deep technical knowledge of the Salesforce Core products and features, capabilities, best use and how to deploy, including knowledge of how to integrate the Salesforce platform and ecosystem
• Experience dealing with large-scale, technologically complex accounts, which are constantly challenging product capabilities
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organisation, including executive and C-level
• Ability to prioritize, multi-task, and perform effectively under pressure
• Proficiency both in analysing technical concepts and translating them into business terms, and in mapping business requirements to technical features
• Experience leading solution development of Sales or Service Cloud automation and ability to implement best practices in the development cycle
• Knowledge of Salesforce’s technical architecture: APIs, Standard and Custom Objects, Lightning, VisualForce, Flex, and LWC
• Understanding of DevOps and Release Management for large-scale transformation projects, integration architecture, APIs, data architecture and management
• Knowledge of Salesforce Apex, Apex Design Patterns, Workflow Alerts and Actions
• Knowledge of Data Management principles, Data modelling, Data Lakes, Process modelling tools, and best practices
• Understanding of development tools including SLDS, XML, HTML, SQL, Javascript, JSON, and CSS.
• Familiarity with AI concepts
• Ability to define the system landscape, identify gaps between current and desired end-states, and deliver a CRM solution.
• Understanding of DevOps and Release Management for large-scale transformation projects.
• Salesforce product certifications: Administrator and all Salesforce Core Certifications; Platform App Builder, Service Cloud and Experience Cloud Consultant; B2B and B2C Solution Architect)
• Experience with Salesforce Service Cloud, Sales Cloud, Field Service, B2B experience management, CI/CD, integration with third-party solutions, multi-factor authentication, SSO, and virtualisation.
• Experience with eCommerce or Customer Self Service technologies is a plus
• Language requirements: English, Portuguese and Spanish proficiency is required.

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Dublin Ireland

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