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  • Housekeeping Supervisor Dubai - United Arab Emirates
  • JA Resorts & Hotels in Dubai - United Arab Emirates, , United Arab Emirates
  • jobs
  • 1 week ago

jobs description

Job Summary :This position is responsible for day to day cleanliness, maintenance and upkeep of all guest bedrooms, corridors and public spaces, as well as delegating and supervising associates to achieve high standard that is consistent with the SBU s SOP.Duties and Responsibilities :• Ensure housekeeping associates are wearing clean uniforms, smart on duty wearing correct name tags and reporting on time.• Coordinate priority rooms with the reception and communicate this to Housekeeping Supervisor.• Monitor the room status update throughout the day.• Monitor the associates on duty ensuring that they are adhering to the schedules and completing all the tasks.• Constant inspections of corridors, lifts service areas and pantries.• Ensure Do not disturb and Double lock SOPs are adhered to.• Spot check guest rooms/apartments cleaned by Housekeeping Attendants.• Inspect all VIP arrival rooms/apartments.• Ensure the mini bars are replenished on daily basis and the expiry dates closely... monitored.• Conduct of linen, mini bar inventory on a monthly basis and SOPs are adhered to, unless otherwise specified.• Inspect the level of cleanliness in storage areas, laundry areas, restrooms and public areas.• Ensure cleaning and servicing of guest rooms is carried out in a timely and organized manner.• Respond quickly to guest requests in a friendly and professional manner.• Report appropriate guest complaints or requests to appropriate department and follow up to ensure guest satisfaction.• Document and communicate the maintenance requests to the Engineering Department to ensure hotel service quality standards are met.• Obtain up to date information with regards to hotel facilities in order to answer guests queries in a professional timely manner.• Communicate closely with the Engineering department and follow up any preventative and outstanding maintenances of the hotel property and to ensure the work is done efficiently and to the required standard
Dubai - United Arab Emirates

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