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  • 1 week ago

jobs description

FPG has a great career opportunity for a Optical Support Engineer to join our client, one of the world’s leading networking companies. You'll be providing 1st and 2nd line support within the domain of Ethernet / SDH / DWDM / OTN including previous exposure to UNIX / SUN / Oracle systems.
Hybrid-working can be considered and the successful candidate must have previous experience in a 24x7 environment providing remote technical support within the area of optical / optix / OTN networking. Provide system level post-sales support for our client, a global networking and software company’s customer base.
This includes testing, troubleshooting, and remote technical assistance. It is crucial to have a solid understanding of the fiber optic switching and/or transport protocols.
It is necessary to have intermediate knowledge of Ethernet / IP networks and tech such as SONET/SDH/DWDM, OTN, among other data transmission protocols.
It would be advantageous to have prior UNIX and SUN/Oracle system... experience. It would be advantageous to have knowledge of network management or element management systems.
This opportunity involves daily interactions with the customer on all facets of network planning, deployment, technical network difficulties, and design may also be part of this role.
An opportunity to grow – you will provide training / mentorship to recently hired Technical Support Engineers.

When needed, offer 24x7 remote technical support (by phone or online) for specific our client’s products and devices. As needed, offer customers on-site help.
Share information about concerns and problems encountered in the field with Supply Chain and Design.
Use lab research and debugging tools to help with the technical issue that the customer is having. Retrieve the data required to elevate the problem or incident to higher-level engineers. Engineering/design, product/project management, documentation, and training are some eventual areas of escalation.
Collaborate to offer customer input with Quality Assurance, Design, Product Management, Technical Publications, and Training.
Resident Engineering works remotely or on-site.
Occasional travel to our client’s offices and customer sites globally (occasionally)

4-year college or university bachelor's degree in a technical subject (such as engineering or computer science) with 3 to 5 years of relevant experience, or an equal mix of education and experience
• Working knowledge of transport and switching systems for telecommunications applications and Optical Networking
• Has worked with a variety of optical and protocol testing test equipment kinds.
• Experience managing an IP network, as well as mid-level proficiency in data communications, UNIX, SUN, and Oracle
London UK


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