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Role Title: Case Support Administrator

TPR Grade & Pay Group: Lead Administrator - R&O Grade 12

Reporting to: Tribunal Manager – AE Legal

Directorate: Regulatory Analysis and Adice

Starting Salary: Salary starting from £25,505 to £29,046 per annum dependent on skills and experience, plus excellent benefits package

Contract: Permanent

Location: Brighton/hybrid (6 days per month in the office)

Closing Date: 12th May 2024

About us

More than half the UK working population rely on The Pensions Regulator (TPR) to regulate their retirement savings. With a career at TPR, you’ll be joining an organisation that will impact on millions of lives for decades to come.

Everyone at TPR plays an important role in helping to keep more than £2trn of savings safe. We’re committed to bringing people into TPR who are ready to make a difference and put UK savers at the heart of what we do.

It is important to us that TPR remains a great place to work. We do all we can to help our people reach... their full potential with learning, secondment, and development opportunities. We put our 900+ employees first, supporting flexible working and offer a diverse, lively, and inclusive environment. This includes our Disability Network, LGBT+ Network (Proud), Minority Ethnic Network, Time to Change Champions (mental health), and Women’s Network which offer spaces to connect.

Our new corporate strategy outlines a bold and challenging vision of how pensions regulation should evolve to keep pace with a change in the scale and nature of the industry. We are at the start of that journey. Join us to find out what part you can play.

We operate a hybrid working model, with regular attendance in our Brighton office to connect with colleagues across the business.


We are looking for a Case Administration Support to support the Automatic Enrolment legal team through the provision of a comprehensive and effective administrative service in relation to all it’s litigation and local continuous improvement work.


You will:

• Support the AE legal team & AE case management team where decisions and hearings are required in relation to tribunals, county courts and the Magistrates’ and Crown Courts; including engagement with those courts, employers, pension providers, external Counsel and other third parties if required.

• Provide administration support on litigation, regulatory advisory work and continuous improvement work to the AE legal team and Legal Services generally.

• Provide administration for internal and external meetings, including coordinating timings and diaries, setting and sending out agendas, taking minutes and ensuring minutes are agreed; ensure all litigation related correspondence is saved appropriately to the document management system.

• Assist in creation and maintenance of electronic and hard copy litigation documentation as required.

• Provide Management Information across the work conducted by the AE Legal team.

• Support the AE legal team where decisions are required from internal clients in relation to litigation.

• Provide general administrative support as required for the AE legal team.

Essential and Desirable Criteria

• Experience of working with or in tribunals, HMCTS or similar.

• Experience of working within the requirements of a statutory regime.

• Proven ability to work with detail and accuracy.

• Able to prioritise and have a flexible approach.

• Excellent organisational skills.

• Customer-focused approach with the ability to communicate effectively with all levels of management.

Person Specification

• Can do approach.

• Ability to prioritise and use initiative.

• Calm under pressure.

• Problem solving and analytical skills.

• Communication skills at all levels.

• Attention to detail and accuracy.

• Case management skills.

Salary and benefits

As well as a salary from £25,505 to £29,046, we offer:

• Civil Service Pension arrangements, which are recognised as some of the best in the pensions world

• discretionary bonus arrangements

• access to performance related pay progression

• 25 days annual leave provision

• flexible working arrangements

• development opportunities

• enhanced parental leave arrangements

• a free employee assistance programme

• an excellent office location in Brighton.

How to apply

To apply please email [email protected] quoting role reference number 189768 along with:

• a covering letter with details of how your skills and experience meet the role requirements

• a copy of your CV

• details of your notice period

Current TPR employees in their first 12 months of employment who want to apply for this vacancy should first contact their line manager to discuss their application.

We are an inclusive employer and offer equal opportunities regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation.

As a Disability Confident employer, we’re committed to the recruitment, employment, retention, and development of people with disabilities, and to improving their employment opportunities. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

Applications will be considered on a part time and job share basis. If you want your application to be considered as part of a job share, please apply with the hours you are available to work.

In accordance with Home Office guidance, the successful candidate will be required to provide their right to work in the UK before they start employment. Unfortunately, TPR is not able to offer sponsorship at the time. TPR is a UK-based organisation with a working location in Brighton, candidates must live in the UK to be employed by us.

The Pensions Regulator is an arm’s length government body and part of the public service.

Any offer of employment will be subject to the receipt of satisfactory background screening checks and criminal record checks (BPSS).

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please email [email protected]
United Kingdom


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