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  • 1 month ago

jobs description

EAP Counsellor

Permanent - Hybrid - Dublin City Centre Location - Salary of €54,000 + benefits

Must be available to work on rotating shifts (mornings, evenings and nightshifts)

39h working week

Choice of working either Mon-Friday or Wed-Sunday weeks.

Accredited and Pre Accredited Members welcome to apply (must have completed minimum of 200 hours)

Join a dynamic team and make a meaningful impact as an EAP Telephone Counsellor with our client, a leading information and technology-enabled health services business. This is a full time permanent opportunity that allows you to contribute to the well-being of individuals through telephonic assessment and solution-focused consultation.

This role will require working a rotating schedule of mornings, evenings and nightshifts.

Hybrid: This role will require minimum of 2-3 days per week onsite, with remaining working from home. This will only apply to Mon-Friday day shifts. Weekends and nightshifts will be worked fully... remotely.

• Client-Centric Approach: Answer inbound EAP and behavioral calls, offering appropriate responses to identify and address client or corporate risk.
• Assessment Expertise: Conduct telephone assessments, provide one-off support calls, and refer individuals to other services as needed.
• Triage Mastery: Assess risks and link individuals to the appropriate levels of care, ensuring a tailored and effective response.
• Documentation: Record brief clinical notes, use work queues, and maintain call diaries to ensure a seamless service experience.
• Collaborative Teamwork: Work closely with all Service Centre teams to determine member eligibility and benefit coverage, contributing to a cohesive and supportive work environment.

• Hold a minimum of a Level 8 / Bachelors Degree in Counselling or equivalent
• Hold accreditation to a recognised counselling and/or psychotherapy governing body, fulfilling all supervised hours requirements. We will also accept pre-accredited members with 200+hours completed.
• Registered membership with a professional association such as BACP or equivalent.
• Previous telephone/video counselling experience.
• Strong risk assessment skills with regards to Child Welfare/Safety concerns, Suicide/Self-Harm, etc.
• Good clinical judgement and understanding of your responsibilities regarding confidentiality; strong work ethic and professionalism.
• Excellent communication, problem solving, collaboration, cultural competency, interpersonal, self-care, time management and organizational skills.
• Computer literacy (MS Word, Excel, Outlook, MS Teams, SoftPhone etc.).

Remuneration Package:

The salary for this role is €54,000 per annum.

Other benefits include pension plan, private family medical insurance (you, your Spouse/Partner and/or children), bonus and more!

Seize this opportunity to join a forward-thinking organisation, where your skills and compassion will positively impact the lives of those seeking behavioral health support. Apply now to be a vital part of their team dedicated to making a difference
Dublin Ireland


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