• jobs
  • 1 month ago

jobs description

1. Deliver training to retail staff

2. Timely updates on product information to retail staff by developing:

- New product factsheets
- Product newsflash on need basis, e.g. competitor’s product comparison
- Memo on need basis, e.g. handling of negative news
- Key new product training (aka mini-training)
- Newsflash on monthly promotion mailer

3. Coach staff on customer service/sales skills when conveying feedback received from customers.

4. Ensure timely response to customer enquiries, feedback, appeals, etc.

5. Guide retail staff in handling customer’s enquiries, feedback, appeals, etc.

6. Update Excellence Service Award score

7. Assist in information vetting for marketing materials

8. Daily summary report of Zopim Livechat & other reports (on need basis)

9. Ensure update of in-store coaching record & filing of reports & coaching checklists

10. Update staff list

12. Develop and conduct public talks on health and nutrition topics

13. Participate in road shows & promote and... sell products and provide product information to public members

14. Any other ad-hoc duties assigned as and when by Superior
• *Job Requirements**:

- Degree in Nutrition or relevant disciplines
- Minimum 3 years' experience in training and customer relations
- Good customer service attitude
- Good oral and written communication abilities
- Good interpersonal skills
- Resourceful & organized


Apply - Consultant Nutritionist Singapore