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  • Operations Manager- Trust & Safety Tel Aviv-Yafo
  • Wolt in Tel Aviv-Yafo, , Israel
  • jobs
  • 1 month ago

jobs description

Company Description

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Since launching 7 years ago, Wolt has expanded from a restaurant food delivery platform in the Nordics to a leading player in the delivery of everything across EMEA. Wolt works together with tens of thousands of restaurant and retail partners, as well as with over a hundred thousand courier partners across 23 countries and 250+ cities. In November 2020 Wolt and DoorDash announced they are joining forces, and the transaction is expected to close in H1 2022. We continue to expand rapidly and are looking for more talented individuals to join us.

Wolt not only offers great apps to customers and partners, but is also developing a broad range of technologies and solutions. Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build... our products and operations. For example, our customer service team responds in a matter of minutes, in the customer’s own language.

Job Description

We are now looking for an Operations Manager to join our Operations Team in Tel Aviv.

The Trust & Safety team is looking for an Operations Manager to build solutions to ensure that we reduce and respond to safety incidents on our platform. You'll grow familiar with our three audiences — Consumers, Wolters and Merchants, and become a point person for all things Safety & Response. You’ll have a comprehensive understanding of how safety incidents are reported to us on the platform and, most importantly, how we respond to ensure the best possible experience for our Consumer, Wolters, and Merchant partners.

In addition, you will be expected to be working across the Operations Team and closely with the Legal, PR, and Product Teams.

In our Operations team life moves fast and there is no typical day, so in order to be successful in this role you will need to be self-motivated, confident, and very creative, be a proactive independent thinker and possess leadership skills.

Our operations run seven days a week in multiple cities - although this role is mainly a Sunday-Thursday job, sometimes it will require to be available on weekends too.

Qualifications
• 5+ years of experience in operations in fast-growth companies, preferably with previous team leadership experience
• Previous experience in complex security operations or organizations
• Experience in working in the public sector (municipalities/governmental offices etc.)- an advantage
• Demonstrated experience in developing and implementing performance management systems, preferably in a fast-paced, high-growth environment.
• Proven ability to build scalable and highly effective processes.
• Strong leadership skills and the ability to manage and grow large teams.
• Excellent analytical skills, with the ability to analyze complex data sets and identify trends and areas for improvement.
• Strong communication and interpersonal skills, with the ability to build and maintain strong relationships with internal and external stakeholders.
• Knowledge of Israel Safety laws and , with the ability to ensure compliance and mitigate legal risks, is a big plus.

Additional Information

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!

If you have any questions regarding this role, please contact: avital.genel@wolt.com
Tel Aviv-Yafo Israel

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