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  • 1 month ago

jobs description

As Wenco continues to build our next generation of technology, we need a wide range of professionals to help us achieve our objectives.
We are currently looking for a full-time Technical Services Analyst to join our team in Santiago, Chile.

Reporting to the Client Services Manager, the Technical Services Analyst's main responsibility is to provide remote and on-site Tier 1 support to clients.
They will also be responsible for providing one-on-one and classroom training to clients.

Key Deliverables and Responsibilities:

In Office:
• Maintain duplicate system environments of existing clients for testing and troubleshooting purposes
• Record/document all client issues through to resolution using Wenco's issue tracking system
• Plan and practice for system implementation and upgrade projects
• Review and contribute to product documentation
• Perform Triage Desk '1st line support function'.

On Site:
• Perform successful implementations and upgrades
• Conduct site inspection and reports... in preparation of deployments
• Coordinate resources from mine staff as required
• Provide oneonone and classroom training on the use and administration of the system
• Troubleshoot software, hardware and network issues.

Experience and Knowledge:
• 3 to 5 years of user and admin support experience for an enterprise class software system
• Solid understanding and experience with Fleet Management Systems and High-Precision and/or Machine Health Products
• Mining experience/knowledge would be an asset
• Databases SQL (advanced administration ability), OpenTSDB, InfluxDB (moderate)
• Real-Time software systems
• Mobile Computing
• Windows networking experience
• Virtual machine environments
• Linux server administration (moderate)
• Windows server administration (moderate)
• Global Navigation Satellite Systems with an understanding of Real Time Kinematic systems
• Competence and understanding of historic and current Wenco hardware platforms.
• Solid technical, analytical and problemsolving skills
• Strong ability to work in highpressure environments (especially when onsite in remote mine site locations)
• Ability to build long term relationships with clients.

Education & Eligibility:
• Diploma in Electronics, Engineering, Computer Science, Mechatronics, or a related
• IT or mining discipline or practical experience to an equivalent level, preferably in mining
• Extensive travel required (must have a valid passport and legally be able to travel internationally if required)
• Valid driver's license
Why Join Wenco?
• We provide opportunities for careergrowth within a fastscaling global company
• We invest in continuous training and professional development (inhouse and external) to learn the latest technologies
• We offer our employees an attractive profitsharing plan that provides them with the benefits of their hard work
• We have a referral program work alongside your friends and receive from $3000 to $5000 (equivalent to Canadian currency) for each successful referral
• We are heavily involved in the community and join various events of nonprofit organizations
• We pride ourselves on our company culture (over the last 5 years we have scored between 97% and 100% in our employee surveys on Inclusion and Diversity in the workplace)
• Extensive benefits plan, including free counselling for you and your family via our EAP helpline and collective Health, Life, Catastrophic and Dental insurances
• We offer much more
Wenco advances the efficiency and safety of the world's surface mining equipment through our fleet management systems.

We are committed to providing a stable yet exciting work place environment for individual employees to build and grow their career with the Company.
Wenco is an Equal Opportunity Employer.

Santiago Chile


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