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  • 1 month ago

jobs description

Purpose of Job: To maximise RDC sales and profitability through creating and maintaining long-lasting B2B relationships, delivering excellent customer service and ensuring the safe and efficient running of the RDC operation

Key responsibilities and duties - daily tasks will include, but not be limited to:
• Business development
• Take action to ensure local market knowledge and wider commercial information is kept up-to-date and communicated to relevant staff.
• Communicate range developments and RDC performance to support sales effort.
• Take responsibility for the profit and loss performance of the RDC, including the management of costs and business development to achieve delivery of profit.
• Customer service management
• Review and improve delivery service to aid business development.
• Resolve customer queries and issues.
• Process customer returns and warranties effectively and efficiently, in line with company procedures.
• Asset management
• Manage warehouse layout to... maximise operational efficiency.
• Manage and monitor stock movements, carry out the required number of stock checks annually, make sure stock systems are maintained and updated.
• Make sure all:
• aspects of RDC activities comply with company procedures and policies;
• necessary actions are taken in response to audit findings within agreed parameters; and
• RDC staff understand how they can influence costs and contribute to RDC profitability.
• Make sure procedures are followed and reviewed in respect of security of stock and premises (including out-of-hours alarm calls).
• Plan, monitor and adjust overall staffing levels to maintain operational efficiency.
• Use management information to identify opportunities to reduce costs/waste and improve operational efficiency.
• Credit management and banking.
• People management
• Lead on the recruitment and selection of new members of staff.
• Oversee the induction of new members of staff.
• Manage the performance of direct line reports by agreeing expectations (standards, measures etc.) and providing on-going feedback.
• Identify staff development needs and put plans in place to meet them, including providing coaching and on-the-job training where appropriate.
• Make sure driver training is organised (accident prevention).
• Deal with staff issues promptly (e.g. under-performance, misconduct, absence) and in line with relevant FPS policies, liaising with HR Advisor as necessary.
• Lead on disciplinary/grievance/recruitment/post-accident investigations and interviews as required.
• Submit weekly absence and overtime calculations to payroll dept.
• Communication
• Respond to regional management requests in line with specified deadlines.
• Attend regional and RDC review meetings with regional management.
• Escalate all RDC operational and sales issues promptly to relevant regional manager.
• Carry out regular communication with all field sales staff, holding two-way update on customer developments and issues.
• Communicate performance and change information to branch staff on an on-going basis.
• Health and safety - make sure:
• all RDC equipment is recorded accurately and checked regularly;
• weekly RDC H & S inspections are carried out and remedial action taken accordingly;
• accidents and incidents are recorded in line with procedure;
• random vehicle safety checks are carried out;
• delivery vehicles and warehouse equipment is maintained and serviced in line with agreed frequency
• RDC staff, contractors and visitors comply with H & S legislation, encouraging and developing a positive approach to Health and Safety at all levels


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