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  • Operations Manager | House of Shipping Dubai Dubai - United Arab Emirates
  • House of Shipping in Dubai - United Arab Emirates, , United Arab Emirates
  • jobs
  • 1 month ago

jobs description

Operations Manager | House of Shipping Dubai

House of Shipping is a leading provider of business consultancy and advisory services to clients in the shipping and logistics industry. Our consultancy services cover a wide range of areas, including Legal Services, Human Resources, Finance and Tax, IT, Strategy, and Marketing.

House of Shipping is a leading provider of business consultancy and advisory services to clients in the shipping and logistics industry.

Operations Manager | House of Shipping Dubai | Apply Now

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Main tasks and responsibilities

Agency support

Analyze market data to identify business opportunities.
Analyze risk management data.
Analyze risks of potential business opportunities.
Coordinate with port authority, terminal operators and statutory boards via the online platforms to ensure all regulatory requirements are complied.
Develop business functions plan or unit plans. (Not... required)
Liaise with freight forwarders, haulers’, shipowners, shipping lines/agents and customers.
Manage compliance with risk management frameworks, policies and processes.
Manage issues arising from cargo operations and customs clearance.
Monitor the targets achieved against Key Performance Indicators (KPIs).
Oversee implementation of workflow improvements to improve efficiency.
Prepare and analyses reports on Global Agency activities.

Operations

Develop a framework and process to manage business risk in Agency operations.
Develop and maintain the organization’s portfolio of clients.
Develop standard operating procedures (SOPs) for Agency operations.
Develop strategies for resource planning and utilization.
Drive a culture of innovation and efficiency to ensure processes are productive.
Foster and deepen relationships with clients.
Liaise with key stakeholders on industry requirements and regulations.
Monitor the effectiveness of workflow improvements.

Commercial

Extensive contribution to the building up commercial and marketing aspects of the organization.
Establishing the company and effectively penetrating the market.
Build an extensive and varied customer base.
Enhanced customer support, and expansion into niche market segments
Recognizing and developing various avenues for commercial development.
Efficient management of limited manpower and resources.
Ensuring overall customer satisfaction and maintaining high levels of quality in services rendered.
Handling the financial and commercial pitfalls and barriers faced by a new setup.

KPI

Agency operations
Commercial deliverables, new accounts added
Country wise support on operations and commercial
Revenue generation

Key interactions (Internal | External)

External: Customers | Vendors | Banks | Customers |
Internal: Finance | HR & Admin | Operations | Commercial | Sales

Education requirements

Graduate level education, Good computer skills (shipping software, EBMS, related logistics/ shipping/ marine certification, MS Office – Excel)

Language requirements

English – Fluent (required)

Background and experience

4 years Manager experience within Agency/ Liner Shipping environment.
Knowledge of containers and its movement, trade lanes, port, harbor, pricing, customs and immigration activities and procedures, and necessary legal requirements
Knowledge of Terminal operating systems, shipping operations, vessel services and port rotations.

Competencies and skills

Time management and organizational skills
Analytical, numerical and problem-solving skills when under pressure and tight work deadlines
Team management and leadership qualities
Authorization
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Dubai - United Arab Emirates

salary-criteria

Apply - Operations Manager | House of Shipping Dubai Dubai - United Arab Emirates