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  • Software Support Engineer Heredia Province
  • Encora in Heredia Province, Heredia, Costa Rica
  • jobs
  • 1 month ago

jobs description

Our company:

Encora is a global Software and Digital Engineering company that helps business overcome the Software Engineering Talent shortage and provides next-gen services and such as Predictive Analysis, Artificial Intelligence & Machine Learning, IoT, Cloud, and Test Automation.
We count with 16 global offices and 25 innovation labs.

Our Software Engineering experts work with leading-edge technology companies to improve their speed to impact.

About the role:

Essential duties and job responsibilities:
• Analyzes technical support requests, bugs and issues, provides timely feedback upon any findings and requests clarification when needed.
• Using industry's best practices and appropriate software development designs and develops maintainable, scalable code fixes to support our platform needs.
• Troubleshoots and assist others to identify root cause of issues and bugs, implements solutions to remediate them.
• Performs peer reviews with other fellow team members, conducts code... reviews of pull requests and provides constructive feedback when needed.
• Reviews and refactors code or functionalities based on client and team feedback during collaborative sessions.
• Presents clear and concise input to ensure a continuous improvement of coding techniques, strategies, and standards.
• Collaborates with Agile team members to refine estimations, clarify requirements, improve processes, and provides support during the SDLC for all development related activities.

Requirements:
• Bachelor of Computer Science, Software Development, or equivalent college degree in related discipline plus N years of experience. (Demonstrated handson experience might be considered inlieu of college degree)
• Experience working with ntier architectures, WCF services, microservices, WebAPI
• Experience working with Azure Data Studio and/or SQL Server Management Studio to query Azure SQL Managed Instances and/or MSSQL databases using T-SQL queries.
• Experience using source code version control systems as Git, TFS or similar.
• Experience working with Azure DevOps for logging and tracking ALM related artifacts. Experience using other similar tooling as TFS, Jira or Trello might be considered.
• Experience troubleshooting API/Restful/WebAPI web services using Postman, SoapUI, Fiddler or similar tools.
• Good communication skills in English (written and spoken, B2+ min).

Nice to have:
• Microsoft Certified: Azure Developer Associate or Microsoft Certified Professional MCSA Web Applications.
• Experience working with Infragistics ASP.NET web controls.
• Experience working with Azure DevOps CI/CD pipelines or similar tools/services. Experience working with Azure DevOps CI/CD pipelines or similar tools/services.
• Experience working with ServiceNow.
• Experience using SQL Profiler or similar tooling to trace SQL statement execution.

Why you will love working with us:
• WFH/WFA and available workplace office space if preferred
• Private medical, dental and life insurance
• Additional vacations per work anniversaries
• Birthday day off
• 3 sick leaves paid per year
• Certification Reimbursement
• Substantial referral bonuses
• Welcome bonus
• Mental Health days off
• Employee Solidarity Association
• A valuebased culture where opportunities to learn are endless
Heredia Province Heredia Costa Rica

salary-criteria

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