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Job D escription Technical Author Position information Department GCE - Operations Reporting to Project Manager Next level QA Author / Senior Author Position summary - The Technical Author will be accountable for delivering the product to set timeframes, whilst ensuring the quality of Authored tasks meet the set specification and standards. - They will ensure customer satisfaction by achieving high standards of consistency and accuracy of tasks authored. - They will drive a culture to enable authors to deliver right first time documents and illustrations. They will consistently strive to improve delivery standards and exceed customer expectations - They are expected to have the ability to Author complex tasks, when they arise, to strict quality standards and stringent delivery dates. - They are required to work on task definition activities, to enable production by other authors, in order to meet the customer KPIs. job duties Quality Assurance / Management and Reporting 5% Technical... Activities / Definition / Authoring 90% Processes: Implementation/Measurement/Control 5% NOTE: The ratio of the different tasks above is only an example and is likely to change depending on the business unit management priorities. RESPONSIBILITIES - Compliance: Ensures Lionbridge Authoring processes are followed. - Definition: Assesses new Tasks ensuring source data is robust so that work can start immediately or highlights data quality issues as per defined process. - Creation: Authoring of new and revised technical documentation, compliant with data creation process, guidelines, style guides and best practice - Culture: Delivery of 'Right First Time' ethos - Process Improvement: Drives continuous improvements in processes and efficiency. Works with stakeholders internally to share best practice; ensuring creation of supporting documentation, guides and training logs. - People: Works with Production team, Team Lead and Training Manager to consistently maintain and improve knowledge, performance and highlights any concerns to Team Lead. Accountability - Maintains processes and quality levels in line with contractual and ISO Standards. - Ensures continued development to meet individual objectives. - Works with Line Manager to ensure personal development to meet individual objectives. Monitors and controls Authored task quality and the delivery of projects and highlights risks. - Supports the achievement of Project Milestones and looks for opportunities to improve productivity and reduce costs Work relationships - Operations Manager - Project Manager - Team Lead / Technical Lead - Senior Technical Authors/QA Authors/Illustrators - Corporate and local IT and System Development teams. - HR - Other GCE and UK/IND teams and operational support staff. Qualifications/skills - Technical Authoring competence, preferably gained in a Technical Documentation environment or within the Engineering and Aerospace industry. - Good working knowledge of Microsoft Office suite including Word, Excel and PowerPoint. - Good written and verbal communication skills. - Good at working with stakeholders and handling conflict resolution. - Is adaptable and has a proactive approach to work. - Must be resourceful, confident and take initiative. COMPETENCIES - Communication - Attention to Detail - Customer Service Focus - Quality Assurance - Planning & Organising - Team Work T his document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described. It is a standard description and therefore neither can the percentage of time devoted to the various tasks nor the required qualifications be guaranteed to match those of any given incumbent
Bristol UK


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