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  • Operation Officer in Customer Care Delivery DK team Vilnius
  • Danske Bank in Vilnius, Vilnius City Municipality, Lithuania
  • jobs
  • 1 month ago

jobs description

Job Description

Do you know what happens when a big company becomes a customer of the bank? Do you know how E-banking works from the company’s perspective? Join us and find these and other answers!

You will have an exciting opportunity to be a part of a team that provides services in Everyday Banking Corporate such as accounts opening/closure procedures, implementing orders for various banking products and ensuring smooth online banking – District – features set-up for the Danish market.

We are looking for a colleague who would be focused on efficiency and team goals, seek to provide high-quality services to our corporate customers, and be engaged in Lean culture.

You will:
• Ensure delivery of Everyday Banking Corporate day-to-day services Danish business and VIP customers
• Solve issues and daily ad-hoc requests to ensure the best possible customer experience
• Have close collaboration with Danish advisers’ teams and stakeholders and optimize solutions for our customers
• Ensure... the best quality of processes and constantly look for solutions to improve or automate them (automation, Lean, etc.)
• Be part of various initiatives and projects

About you:
• Experience in an operational or administrative role (would be an advantage)
• Critical mindset, detail orientation
• Focus on high quality and accuracy
• Strong collaboration and communications skills
• Proactive learner and process challenger
• Upper-Intermediate English language skills

We offer:

Monthly salary range from 1400 EUR to 2100 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:
• Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
• Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
• Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
• Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
• Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.

See all the benefits HERE .

Your title in job contract will be Officer - Service Delivery.

Feel free to contact Tomas Viliūnas @LinkedIn if you have any questions.

About Us

Danske Bank is a Nordic bank with bridges to the world around us. For 150 years, we have supported people and businesses in releasing their potential. A career with us is an opportunity to join a community of 22,000 colleagues in a culture where we are committed to Teaming Up, Owning It and Being Open. Together, we are on a journey to transform Danske Bank into a better bank. For our customers, our employees and the societies around us
Vilnius Vilnius City Municipality Lithuania

salary-criteria

Apply - Operation Officer in Customer Care Delivery DK team Vilnius