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  • 1 month ago

jobs description

Provide excellent guest services to all internal and external guest

Deliver Sentosa service charter SHOW (Safe, Helpful, Outstanding, Welcome) at all guest contact points.

Ensure area of responsibility is well managed and the overall operations is well coordinated and smooth

Lead and manage frontline staff

Prepare and submit report as assigned by EOJOB

RESPONSIBILITIES General

Have guest-centric mindset. Be customer-centric and provide outstanding guest experience to internal and external proactive and render assistance to guests.

Have cultural intelligence.

Able to bridge differences when interacting with people from another culture and understand that different culture drives different behaviours.

Render 1st aid when necessary.

Daily duties

Exercise proactiveness when on duty to engage guests

Plan and lead in guest engagement sessions

Ensure operational standards are being adhered.

Compute / track payroll for HRE staff.

Handle all cases pertaining to guest feedback in... daily operations.

Provide leadership on ground in the absence of EO.Take action to correct or encourage staff’s action.

Track and monitor staff performance

Participate in the interviewing process of HREs/interns

Any other tasks, as per assigned.

Compliance Ensure good housekeeping at all area. Defects to be reported to supervisor immediately

Abide by SOP & guidelines.

To be trained in 1st Aid & AED within 6 months of service

Personal and Professional Integrity Be punctual and responsible at all times.

Adhere to company’s grooming standards and code of conduct.

To ensure compliance of grooming standards and code of conduct.

To uphold positive company image.

Best Practices Be up to date on the current promotions, events, happenings in Sentosa.

Respond to urgent and crucial incidents and issues at all time.

Collaboration and Teamwork Work closely with other units to ensure orderliness during peak hours/ crisis during weekdays and weekends.

Collaborate with various operation units in managing situation within the island.

JOB

REQUIREMENTS Candidate should ideally possess at least a diploma qualification or equivalent

At least 4 years of relevant working experience with supervisory role Computer Literate Good communication skills and comfortable in frontline position

Able to work on Weekdays, Weekends & Public Holidays and rotating shifts

Ability to perform under pressure and enjoy working in a fast paced environment.

Good written English and able to put up report.

Fluent in English and another language is advantageous. Your application will include the following questions:
Which of the following statements best describes your right to work in Singapore?
What's your expected monthly basic salary?
How would you rate your English language skills?
Which of the following Microsoft Office products are you experienced with?
Do you have customer service experience?
How much notice are you required to give your current employer?
Are you available to work on weekends or public holidays?
Have you worked in a role where you had team and or line management responsibility? Welcome to Sentosa Development Corporation – where discovery never ends!

As we manage and develop Sentosa Island, we are dedicated to transforming Sentosa into more than just a leisure destination. We strive to create a destination where every visitor can experience a sense of newness and wonder through exploration and discovery.

Our vision is simple yet ambitious: to be the world's best loved leisure and lifestyle resort destination. How do we make this a reality? By delivering on our 3 key strategic focus – One Sentosa Experience, Smart Sentosa and Sustainable Sentosa.

We deliver on our One-Sentosa Experience through outstanding service and world-class offerings working as one team including our Island Partners. Through Smart Sentosa, we leverage technology to engage our guests better to provide a more frictionless and personalised experience. Sustainable Sentosa also a key priority and integral design principle in SDC's journey to becoming a globally recognised sustainable tourism destination by 2025 and a carbon-neutral urban tourism precinct by 2030.Sentosa

continually strives to enhance its level of service to offer our guests a memorable experience. The Sentosa STAR (Service, Teamwork, Acting with Integrity and Results-Oriented) values reflect our commitment in providing service from the heart. We recognise that for a resort island like Sentosa to be successful, every component in the service chain is crucial – be it the need to invigorate our people to provide the best service, to constantly innovate our products in the face of increasing competition both locally and regionally, or the need to continually improve our processes both internally and for guests.

Here in Sentosa, we aspire to become a People who are Purposeful in driving Possibilities for the island!

Welcome to Sentosa Development Corporation – where discovery never ends!

As we manage and develop Sentosa Island, we are dedicated to transforming Sentosa into more…
Singapore

salary-criteria

Apply - Senior Supervisor, Service Ambassador Singapore