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  • 1 month ago

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eam Leader – Telford

Do you have experience working in the Insurance industry? Looking for that next great move in your career? Then we have an exciting new opportunity for you as a Team Leader within our friendly team based in Telford.

Joining us as a Team Leader means you'll have the benefit of working Monday to Friday (no weekends here!) earn a basic salary up to £27,000 p/a as well as a generous bonus structure. You’ll also be rewarded with all the great benefits of working with the UKs largest independent Insurance Brokers – Towergate, part of the Ardonagh Group.

So, what does the role of a Team Leader here involve?


You will lead a small team of up to 5 Account Handlers and support our designated client portfolios, acting as their first point of contact, building strong relationships, and supporting them with queries as they arise. You will manage and develop your team whilst fostering relationships and offering a comprehensive service to clients to find the... right Insurance products to fit their needs. This is an overview and not an exhaustive list of responsibilities. Collaborating with your Line Manager, you will develop your own objectives but focus on all the following and more:
• Lead, motivate and support a team in delivery of required business KPI’s.
• Support the department in meeting all quality and regulatory standards.
• Expand existing client portfolio to include additional covers and to produce new business leads for the sales team. Actively secure renewal business by re-broking existing business to ensure the client is presented with the most suitable and cost effective cover.
• To assist in team performance by regular communication with colleagues and manager to establish and raise concerns and provide solutions.
• Develop and maintain a professional working relationship with all clients and provide expert product advice and guidance.
• Ensure accuracy, efficiency and professionalism when dealing with both client and insurer and conducting related administration work in relation to:
• New business
• Renewals
• Mid Term Adjustments
• Queries
• Premium financing arrangements
• Cover note issuance

What are we looking for in our next Team Leader?


Some senior experience in the Insurance Industry is essential for this role, the rest is all about you as a person:
• Most important is your ability to bring your best self to work every day to give our clients the best possible experience.
• Next, we need you to be proactive, use your initiative and show us your entrepreneurial spirit
• Have a willingness to learn and be curious. Incidentally, we offer tons of opportunity to gain qualifications that will enhance your career in this growing industry
• Confidence to work with clients both on the phone and face to face, so some experience in customer service is important too.
• Work well with your team, have a positive outlook, be engaging, collaborative and have the resilience to adapt to whatever changes come your way. It never gets boring here.
• Demonstrate honesty and integrity, not only is this essential within a financially regulated organisation, but it’s also just the right way to be


In return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:
• Holiday entitlement of 26 days plus bank holidays.
• Opportunity to progress your career across the entire Ardonagh family.
• Gain CII or ACII qualifications to boost your knowledge and career prospects.
• Pensions scheme for when you feel it’s time to retire.
• 24-hour support for physical and mental wellbeing.
• 1 days paid volunteering day to give back to our communities.
• The Spotlight Awards, where we shine a light on the brightest talent across our group.

So, what are you waiting for? Apply today and one of our team will be in touch.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No agencies please

Why not check us out on LinkedIn to find out what life’s really like at Ardonagh. #TIB

With 80 local offices, over 2000 team members and over 100,000 clients, Towergate Insurance Brokers has the largest footprint and biggest salesforce in the UK. We’re community brokers and risk experts backed by the scale and spirit of the UK’s largest independent broker. We’ve got big ambitions for the future – join us for the journey and make your mark on the local community. #TIB
Telford UK


Apply - Senior Account Handler Telford