• Site Reliability Engineer (web/infrastructure) Tbilisi
  • eCarsTrade in Tbilisi, , Georgia
  • jobs
  • 1 month ago

jobs description

We are looking for a digital-savvy and customer-oriented expert to take care about our online platform, company infrastructure and it’s users. That means you will be responsible for operational heartbeat of the software, collecting user requests and solving their platform-related issues.

We are developing an online platform that is used by our customers in 30+ countries, however our sales department handles all communication, serving also as a 1st line of support for them. Therefore you will mainly communicate to your colleagues whether they represent customer’s interests or their own, as they are also users of our software.

We expect you to lead initiatives in observability, monitoring, logging and alerting so you know first that something went wrong, even before our users faced an issue. In case it did happen - you process tickets, prioritise and evaluate them, discuss with a product manager and control execution.

On top of that we have corporate software, that requires way less... attention (usually just a permission management), but is also in the area of your responsibility, such as Office 365 or Notion.

Would be a great add-on if you can support our low-code tools and simple local office infrastructure.

• Similar experience with digital products (3+ years)
• Experience in building tech-support processes from scratch
• Experience in Grafana
• Good understanding of observability principles
• Experience in usage of distributed logging systems and multi-service architectures
• SQL knowledge
• Good Understanding the Web tier architecture
• Strong Communication & Presentation skills
• Experience with FreshService, Prometheus, Sentry are nice to have

• Collect, attribute and prioritize incoming requests
• Respond to requests and solve them within your responsibility area
• Escalate urgent issues to a product teams and control their execution
• Initiate and lead observability initiatives
Tbilisi Georgia


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