• Senior IT Service Desk Analyst Carolina
  • VirtualVocations in Carolina, , Puerto Rico
  • jobs
  • 1 month ago

jobs description

A company is looking for a Senior IT Service Desk Analyst.Key Responsibilities : Provide second and third level technical support as the primary escalation pointOversee the performance of the IT Service Desk and mentor team membersEnsure incident tickets have corresponding Knowledge Base articles and suggest continual improvements for the ticketing systemRequired Qualifications : 3+ years of experience as a Service Desk Analyst or equivalentExperience with Windows Server, Microsoft Office, and NetworkingKnowledge of hardware, software, and peripheral devices maintenanceBasic understanding of VPN and Macintosh ComputersAbility to work in a fast-paced, dynamic environment and with multiple teams simultaneously
Carolina Puerto Rico


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