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  • Operations Manager Capital Governorate
  • Propel Consult in Capital Governorate, , Bahrain
  • jobs
  • 1 month ago

jobs description

Our client is seeking an experienced Operations Manager to oversee and manage the daily operations

In this role you will be responsible for:
- To drive and inspire outstanding performance within the contact Centre teams by providing clear goals, objectives and motivation, through professional, consistent and effective leadership.
- To be responsible for the achievement of Client driven KPIs and SLAs through strong people management, operational focus and process / quality control.
- To effectively manage performance in functional areas to the extent where optimal performance is constantly tested, measured and delivered.
- To have a strong and detailed focus on contact Centre productivity and work with the Quality Manager to maximize the potential against budget, whilst at the same time ensuring people are respected and work within a controlled and balanced environment.
- To work with HR such that headcount and attrition requirements are defined, agreed and met in line with budget... I
- To drive and lead by example the delivery of strong attention to detail, accuracy and quality across all levels of the Contact Centre team – for both external and internal customers.
- To effectively manage absence within budgeted levels and with a view to driving motivation and a strong people-focused culture.
- To manage and engender a relationship with the Finance team to track actual costs versus budget and highlight opportunities for improvement
Capital Governorate Bahrain

salary-criteria

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