• Business Architect (Built Team) Petaling Jaya
  • GXBank in Petaling Jaya, Selangor, Malaysia
  • jobs
  • 1 month ago

jobs description

Get to Know GX Bank Team

GX Bank Berhad - the Grab-led Digital Bank - is the the FIRST digital bank in Malaysia, approved by BNM to commence operations. We aim to leverage technology and innovation to serve the financial needs of the unserved and underserved individuals, and micro and small medium enterprises. We are driven by our shared purpose and passion to bring positive transformation to the banking industry, starting with solutions that addresses the financial struggles of Malaysians and businesses.

What will you do?
• Ensure day-to-day operations comply with the regulatory and internal requirements
• Be our subject expert in onboarding and payments operations.
• Collaborate with product, customer experience and business to create compelling customer journeys that delight our customers where it matters most
• Use advanced data analytics to explore operations issues/opportunities, uncover insights and/or identify targeted areas for efficiency improvement and risk mitigation
•... Lead brainstorming sessions with cross functional teams to iterate the journeys and continually deliver a delightful experience that directly addresses their challenges and needs
• Leverage on technology to drive high degree of digitalisation and scalability
• Analyse potential pitfalls across the process cycle for product launches and system roll out
• Drive higher degree of effectiveness of control measures. Use big data analysis to discover patterns and potential hot spots
• Drive iterative process improvements and work closely with cross functional teams to close the process risk gaps

The Must Haves
• Passionate about solving problems – possesses a relentless need for investigation and data exploration. Use your problem solving skills to foresee obstacles and make strategic decisions
• At least 8 years of experience in onboarding and payment operations, journey mapping and process optimization
• Strong foundation in design thinking and human centric methodologies
• A thorough understanding of the latest process enhancement strategies and experience applying them
• A sharp eye for identifying weak points in processes and organizational structures.
• A strategic and analytical mindset as you will have to critically evaluate individual processes and iterations, then synthesize their insights
• An excellent communicator with top-notch presentation skills as you will often hold presentations, lead brainstorming sessions and trainings, and create reports
• Must be organized and committed to meeting deadlines as you will spearhead both the planning and implementation
• Comfort in dealing with ambiguity and operating in a fast-changing, unstructured environment
• Leadership and mentoring skills.
• Confidence in your abilities to lead organizational change
Petaling Jaya Selangor Malaysia


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