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  • 1 month ago

jobs description

IT Supporter (Fulltime)

If you’ve got ambition, we’ve got the journey for you.

The IT organization is positioned at corporate level and consists of IT Operations, IT architecture and IT Security. The position of IT Supporter works in our 1st line support and have employees located at different sites around the world, there are also smaller Sales Offices without local IT. One of IT Supports main tools are the ticket system - TOPdesk. We strive to help the users globally in the best possible way, through prioritization, collaboration, knowledge sharing and strong communication both internally between the IT teams and with the business/users. We aim to work with global perspective and focusing on simplifying the many processes. You will report to our team lead in Dominican Republic.

Job description:
We are looking for a service-oriented, self-employed colleague with a flexible mindset and strong communication skills.

Your most important responsibilities are:

• Handling (first and... second-line) IT incidents;
• Change Requests;
• Installations of new hard- and software;
• Assist with on- and offboarding of users
• Shop floor support

What’s needed for you to succeed?
You are accustomed to work in an international company and are a real Team player and People Person: you like to support users.

Other requirements:

• Helpdesk ticketing software.
• Knowledge of infrastructure management and operating software Intune, Active Directory, Phone systems, Virtual technology.
• Experience with Office365 and Teams.
• English skills (speaking and writing).

About the department

The core values of our team are passion, innovation, responsibility, and trust. Your daily workplace would be onsite daily in Santiago, Dominican Republic. But there is a possibility that you sometimes need to remotely assist in our other sites and countries such as Denmark, Germany, Netherlands, Belgium, Canada, USA, Honduras, and Nicaragua.

What we offer you:
• A challenging and varied job in an international team and changing organization;
• A pleasant workplace in a modern working environment;
• Above average primary and secondary terms of employment!

Join a world leading manufacturer of cigars and pipe tobacco
Santiago de los Caballeros Dominican Republic


Apply - IT Support Santiago de los Caballeros