• Information Technology Manager Abu Dhabi - United Arab Emirates
  • Allstream Global in Abu Dhabi - United Arab Emirates, , United Arab Emirates
  • jobs
  • 1 month ago

jobs description

The ideal candidate will have a wealth of experience tackling various hardware and software problems. They should be comfortable providing technology solutions to employees and working closely with third party software companies to adopt new technologies and efficiently use existing ones. This candidate should have prior experience working with information technology and understand the latest technology trends to ensure the technology in place is up to date.

• Manage technologies and provide administrative assistance for various systems
• Understand various IT troubleshooting and provide technical support
• Control and monitor data, network access and backup systems
• Negotiate and communicate with third-party software providers for new software's and troubleshooting
• Oversee successful delivery of assigned projects, which are large in size, strategic or highly complex, coordinating with multiple senior business managers, other departments and other sections of IT
•... Manage one or more large and strategic IT external partner or subcontractor (such as Offshore providers or off the shelf system providers), where contract values are high and where there contribution is significant to the scope and success or failure of the project (s)
• Lead business benefits realization and return on IT investment of assigned business IT projects by ensuring all aspects of business change and transformation are effectively enabled and managed through the lifecycle of solution delivery
• Responsible for evaluation of internal and external solutions and service providers on assigned business IT projects to enable delivery of the most optimal IT solutions to the relevant Group business units Ensure solution designs meet the business strategies and requirements and the right solutions consisting of the relevant integration across external products, internal applications, and custom development (internal or external) are being proposed and implemented
• Manage the complexity of stakeholder management, communications, and systems integration from the variety of internal and external specialist service providers so that the business gets a single owner for end-to-end delivery of assigned business IT projects
• Effectively protect the investment of the Group on assigned large, complex strategic business IT projects by continuous assessment of major risks and issues on assigned business IT projects and address them to ensure the solutions are delivered within the agreed parameters and agreed benefits are realized Address situational awareness, conflicts and prioritization issues between stakeholder business units, internal IT departments, and suppliers Where relevant raise the level of awareness of major show stopper risks and issues and expertly drive steering groups towards re-planning, recovery or termination of business IT projects
• Support in the development of the overall Digital solution systems , working across multiple stakeholders, boundaries and internal program teams
• Regularly conduct system maintenance activities and recommend solutions for digital system enhancement
• Develop the implementation and improvement strategies to drive growth and integration of Digital Solution system across ADAC and its subsidiaries
• Record and maintain Digital solutions system maintenance records for auditing and compliance purposes
• Support and assist in the identification and initiation of innovative and cost effective Digital solutions system/ software development projects and systems enhancements
• Provide continuous support to the Digital solution delivery by identification and implementation of the required system updates / upgrades as well as the resolution of all software related issues across ADAC airports
• Conduct monthly service reviews with end users and ensure that all issues are addressed to ensure operations continuity
• Liaise between the solution delivery team and the end users internally and externally to ensure the successful implementation of digital solution
• Define and implement the digital solution s quality standards and ensure compliance across the solution delivery team.
• Provide delivery support in integration, testing and commissioning activities, ensuring program timelines, milestones and project objectives are maintained in coordination with the project manager
• Perform any other duties as requested by the reporting manager

• Bachelor's degree in computer science or relevant field
• 12+ years of experience in related field
• Experience in information technology space and solving various software and hardware problems
• Strong technical problem solving and communication skills
• Certification on ITIL Foundation or Practitioner is an advantage
• Certification on any of PM Tools and Solutions (e.g. MCITP in EPM) is an advantage
• Knowledge in relevant IT solutions for managing digital experience systems.
• Strong leadership skills and ability to drive project team to meet goals and objectives
• Fluent in English (verbal and written), Arabic is a plus, good typing skills
• Knowledge of Digital Transformation and Experience Systems, knowledge of IT standards
Abu Dhabi - United Arab Emirates


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