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  • 1 month ago

jobs description

Salary: National up to £68,000 and London up to £75,000

Do you want your work to make a real difference to the lives of consumers every day? Are you enthusiastic about ensuring consumers are treated fairly and have access to information and financial services products that meet their needs?

We are recruiting for a talented, motivated and outcome focused Lead Supervisor to work in one of our Portfolio Market Intervention Teams in the Retail Banking Directorate. This team looks at a diverse range of banking business models from the largest Northern Irish Banks to innovative digital banks, specialist lenders and foreign banks. The banking industry is rapidly changing, and you will need to keep up with the evolving landscape (fast-paced technology evolution, the cost-of-living crisis and new competitors in the market). All retail banks are facing a challenging environment and adapting to changing consumer behaviour.

You will be at the heart of leading the team to develop and deliver... supervisory strategies and applying interventions to proactively manage these risks. You will ensure consumers are always put first, as well as oversee remediation where firms have fallen short of our expectations. You will need to respond quickly to investigate and mitigate these areas and work closely with the firms’ Senior Management and Executives to address our concerns. The work is fast paced, topical and truly diverse with the potential to be extremely high profile.

What you will be doing
• Working in partnership with the Manager to (i) plan, prioritise and allocate work across the team; (ii) taking a proactive role in coaching and mentoring junior team members and overseeing their work to ensure timely progress is made to achieve supervisory outcomes (iii) deputising for the Manager during periods of absence
• Analysing firms’ business models and strategies and identifying the key risks of harm, dealing with complex problems, and finding solutions that contribute to the development, implementation and oversight of effective, assertive supervisory strategies to address key risks of harm
• Using data to identify trends, outliers and provide insights to support the Divisions work
• Working on event-driven (reactive) work in response to firm issues and industry developments and forming sound judgement on a variety of regulatory topics and communicating this clearly and succinctly to internal and external stakeholders
• Working collaboratively and inclusively, building strong relationships with stakeholders across the Directorate, the wider FCA and key external stakeholders such as the Prudential Regulation Authority and trade bodies, contributing to an environment where all opinions are listened to and respected and engaging with the FCA Diversity and Inclusion agenda
• Contributing to the wider Department and Division, including making recommendations for continuous improvement of our processes, supporting colleagues and identification of sector-wide risks and issues

What will you get from the role?
• Opportunity to be part of the Retail Banking Directorate and part of the wider leadership team
• Opportunity to gain experience about, apply market interventions, and improve consumer outcomes
• Opportunity to be involved in broad, diverse, challenging and often high-profile work and to reduce the potential for harm in an important consumer focussed sector
• Develop your management and leadership skills

Our competitive flexible benefits scheme gives you the opportunity to create a personalised benefits package, tailored to suit your lifecycle. You can use this allowance to purchase additional benefits such as dental or cycle to work or you have the option top up your base salary by taking this as cash.

Core benefits that you will receive as standard are:
• 25 days holiday per year plus bank holidays
• Private healthcare with Bupa
• A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age – up to 12% a month once you reach age 35)
• Life assurance of eight times your basic salary
• Income protection

We support hybrid working which means you will be able to work from home up to 60% of the time over a month with the remainder of your time in one of our three office locations.

The skills and experience you will have

We are a signatory to the Government’s Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, should they meet the minimum criteria for a role.

• Experience in managing, coaching, and developing other team members and effectively delivering work through others
• Experience in identifying consumer harm and developing/implementing supervisory strategies to mitigate risks
• Experience in building and managing relationships with stakeholders at all levels, including senior management

• Strong focus on operational effectiveness as demonstrated by an ability to help organise, plan, and manage conflicting priorities and allocate work within the team
• Ability to manage complex and large pieces of work with minimal oversight
• Ability to think critically about the strengths and weaknesses of firms' business models and strategies to identify relevant risks, issues and themes and arrive at appropriate judgements.
• Effective communication skills including oral, written and presentation skills
• Strong people skills to build and maintain relationships with senior management and internal and external stakeholders
• Willingness to learn and develop yourself and others, taking on new responsibilities and adopting a flexible and pragmatic approach to your work
• An understanding of FCA supervision including use of interventions/tools, risk management and prioritisation approaches

About the FCA

The FCA regulates the conduct of 50,000 firms in the UK to ensure our financial markets are honest, fair and competitive. We do this to make sure markets work well for individuals, businesses and the economy as a whole. For more information on what we do, our three-year strategy can be found here.

The FCA's Values & Diversity

Our ambition is to cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.

The FCA is committed to achieving greater diversity across all levels of the organisations. Given this, we particularly welcome applications from women, disabled and minority ethnic candidates for our Lead Associate - Regulatory role.

Flexible working

We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part-time, staggered hours, and job shares. We can’t promise to give you exactly what you want but we won’t judge you for asking.


As part of the FCA’s on-going commitment to develop our national presence, most of our vacancies are now open to working in our Edinburgh, Leeds, or London offices. This means that as part of the application process you will be able to select your preference of which office location you would like to work from.

Useful information

Applications for this role close at 23:59 on Tuesday 14th May 2024

This role is graded as Lead Associate – Regulatory

What to expect from our interview process

All applications will be reviewed once the advert has closed.

Shortlisted candidates will be invited to complete a case study first. If you are successful at the case study stage, you will be invited for a 60-min competency-based interview.

Got a question?

If you are interested in learning more about the role please contact:

For Internal applicants, please contact Cheryl Cheung at cheryl.cheung@fca.org.uk

For External applicants, please contact Aaron Ward at aaron.ward@fca.org.uk

Application support

We want to remove any possible barriers and are committed to providing a wide range of reasonable adjustments so that you can keep the focus on your conversations and be at your best.

If you have an accessibility requirement, disability, or condition that means you might require changes to the recruitment process, please contact your recruiter to discuss this further. Our aim is to make your application as easy and comfortable as possible, and your recruiter will be happy to work with you to make any necessary arrangements where possible
London UK


Apply - Lead Supervisor – Retail Banking, Portfolio Team London