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  • Senior Software Development Engineer United States
  • Five9 in United States, , United States
  • jobs
  • 1 month ago

jobs description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our... employees to be their authentic selves.

Our Professional Services development team is growing and we are seeking a Sr Software Development Engineer. This is a full-time remote position that can be worked from anywhere in the Continental US. This role consists of short term (a few days to several weeks) development projects that require gathering a customer’s integration requirements, analyzing feasibility using available APIs, designing, developing, and implementing the solution.

Projects vary widely in size and development skillset and include HTML5 web apps, Node.js services, CRM CTI Integrations, and various web services integrations to 3rd party systems. The role of Software Development Engineer demands a broad and general knowledge of many current development technologies and a willingness to learn new systems, platforms, and APIs as necessary.

The candidate will be expected to interact with customers over the phone, via web conferences, and in person (up to 15% travel required) and will often need to explain technical solutions to non-technical people, so good verbal and written communication skills are essential. If you thrive on challenging, ever-changing development projects, then this may be just the position for you!

Required Skills:
• Possess strong problem solving and communication skills.
• Must be able to articulate an issue, identify solution options, and communicate the best course of action to the client; document the solution requirements and features in a Statement of Work for customer review and acceptance.
• A self-starter with the ability to work independently and manage time effectively; able to switch between several projects/tasks in a given week.
• The ability to work with a client to gather and document business requirements, determine level of effort for a project, and accurately estimate development and delivery timelines.
• A working knowledge of call center technology (Genesys, Avaya, Cisco, Aspect, etc.) with a good understanding of computer telephony concepts and terminology.
• An understanding of cloud-based technologies (AWS, SaaS, PasS, etc.) and web-based API interfaces (SOAP, REST, AJAX, WebSockets, etc.)
• Proficiency in using Unix-based operating systems.

Qualifications:
• 5 or more years’ experience in application or integration software development related to Computer-Telephony Integration (CTI) with systems such as Cisco ICM/UCCE, Genesys, or Ayava.
• 3 or more years’ development experience in web-based applications (HTML5, JavaScript) and associated tooling such as jQuery, Backbone.js, Bootstrap, Require JS, Ext JS, Marionette, etc.
• 1 or more years’ experience with web application hosting services such as Heroku, OpenShift, or self-hosted Node.js services.
• Experience integrating to CRMs, Marketing Automation, or Lead Management solutions such as Salesforce, MS Dynamics, NetSuite, Oracle Service Cloud, Desk.com, Zendesk, Velocify, etc.
• BA/BS degree or equivalent work experience is required.

This role is fully remote.

#LI-FI
#LI-remote

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.

$118,600—$185,000 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9
United States

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