• Customer Support Engineer​/Marmara Region of Turkey Fatih
  • PerkinElmer in Fatih, Topkapı, Turkey
  • jobs
  • 1 month ago

jobs description

Position: Customer Support Engineer (Marmara Region of Turkey)
Location: Fatih

Why Perkin Elmer?

Are you ready to be part of the team effort which helps improve the lives of millions of people and create a healthier world? When you work at Perkin Elmer, that’s exactly what you’ll do. From our dedicated scientists and world-class operations employees to our innovative R&D professionals and committed sales and service groups, we’re a unique team of 16,000+ global colleagues who come to work every day knowing we’re making a difference.

Through innovation, collaboration, and belief in our mission, we strive to create an inspiring and inclusive culture for our employees, so they can be their best and, together, create a better tomorrow.

We are looking for a Customer Service Engineer based in Mamara region of
Turkey to deliver the services to customers across the region.
The products to be serviced are in the Chromatography product line. He/she will support GC, GCMS, HPLC, LC and... LCMS.

Although previous experience in this role is advantageous, we will welcome applications from laboratory scientists, with experience in chromatography, considering a change in career. Full product training will be provided.

Key responsibilities are:
• Execution of field service work, such as maintenance, installation of measuring instruments, device repairs and accessories.
• Proper administration and management of a personal and joint spare parts warehouse.
• Planning and organization of routine maintenance, qualification and/or calibration.
• Consulting for more complex sales processes, also on site at the customer.
• Provide best-in-class service to customers by maintaining a high standard of customer service and professional appearance. The Customer Service Engineer is an ambassador for Perkin Elmer to the customer.
• Customer centered approach, working alongside our clients to support them in holistic and proactive manner.
• Orientation of personal working methods towards the achievement of overriding business, group and individual goals.
• Contributes to the overall performance of the customer service department by planning ahead, flexibly and efficiently.
• Ensuring proper documentation with the correct revision, under the applicable quality system.
• Immediate completion of service reports and documentation of working hours/expenses.

• Bachelor’s degree or equivalent in Electrical or Mechanical Engineering, Electronics, Communication or Chemistry
• Ideally 3+ years of service experience but we welcome applicants with experience of using relevant laboratory equipment. Full training will be given.
• Willingness to travel up to 50% (Turkey territory)
• Valid driver’s license
• Very good customer service and customer relations
• Ideally based in Mamara region of Turkey
• Good level of English and Turkish

What we offer:
• Full product training locally
• Global & diverse company culture
• company car & phone
• attractive compensation and performance bonus
• business, technical, and soft skills trainings
• private pension, health life & accident insurance
• Meal Cards
• modern office facility in Istanbul including parking lot

Fatih Topkapı Fatih/İstanbul


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