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Description de l'emploi : IT Operations Specialist - SAP Sales & Distribution, Outbound Logistics IT in Airbus aims at becoming a core function, where sustainable IT is starting to transform our company, where our customers can benefit from our innovative products and services, where we are key to implement the digitalisation in our company, where we connect thousands of worldwide end users every day, and all that in a protected and safe environment. IM is everywhere in the business, from the design of an aircraft until its delivery and even more. In order to contribute to efficiency and to lead the information systems changes, Satair is looking for a IT Operations Specialist - SAP Sales Distribution and Outbound Logistics Join us to Drive Digitalization and be part of our great team of digital movers and makers! Organizational information: This position reports to the Head of IM SATAIR Spares USA inc. The role supports the applications for Satair for the North America region... including the ones listed above. Applications under Airbus Americas Helicopters, USA in Grand Prairie, Texas and the Airbus Canada Limited Partnership locations like Mirabel Canada, are also in scope. Job Dimensions, Contributions to Success: The position will be based out of Bangalore, Airbus India office. Supports the warehouse initiatives to identify and resolve any issues in SAP along with integration of Autostore and Pitney Bowes applications. Contribute to the team tasks in delivering projects across the enterprise by taking an active part in configuration, master data migration or coordination with preferred vendor teams. Satisfy company goals and objectives as defined by the team in a timely manner by contributing to the individual goals and objectives. Collaborate with team members to understand the business needs and deploy solutions by reviewing within the IM team applying methodologies adopted with the required documentation and testing approvals. Update the IM management team on the status of initiatives in a timely manner and financial risks due to delays to committed project timelines. Up to 50 major products/applications to deploy, maintain and support for a population of more than 1200 employees across Airbus in North America: Airbus Americas, Inc. , SATAIR USA, Inc., SATAIR EU and in various sites: Herndon, Dulles, Miami, Atlanta, Copenhagen, Hamburg and Singapore. Required skills Your Boarding Pass: 3-5 years of experience in SAP SD, MM with warehouse Management Support SAP sales and distribution activities for the business domain for North America. Troubleshoot and provide onsite support for the warehouse team for inbound, quality and outbound activities. Coordinate with the SAP support teams in Europe for any functionality enhancement deployments, unit testing and data migration for the region. Expertise in Supply Chain and Warehouse Management is appreciated. Willingness to occasionally work outside of usual working hours. Ability to work independently and collaboratively with multiple partners. Excellent and adaptive communication with diverse audiences & skills Active listening skills Good to Have Logistics experience related to sales and distribution and warehouse processes. Process knowledge in warehouse management, shipping, sales and distribution processes. Integration knowledge in quality related processes for the logistics activities. Knowledge in sales related financial processes like invoicing, accounts payable and customer master data. Experience in master data migration using BDC and LSMW tools and skills demonstrated in writing queries for the functional modules that are supported. Tasks & accountabilities: Your main responsibilities on this position are: Ensure services are delivered in accordance with agreed customer requirements, ensuring the services continue to meet or exceed expectations Monitor and track the performance (availability, response time, incident resolution etc.) against the Service Level Agreement Perform ITIL based support processes that include incident, problem, change, configuration, and event management. Support the L2 & L3 levels by analyzing Bugs and proposing functional or technical solutions Challenge the L3 solution proposed by the suppliers in case of incident, problem, change, configuration, and event management. Support the Material Logistics “Application Services” process. Ability to learn and support Autostore integration with SAP and shipping application Pitney Bowes based on knowledge transfer and training provided by the Satair NA IT support. Analyze console messages, diagnose system failures and take corrective action in order to ensure continuity of operations, escalating to other technical teams and vendors if needed This role will involve some travel for business and as such you must be able to travel accordingly. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. A good communication skill level in English is required. Ability to read, write and speak fluently is expected. Feel like you can tick some boxes above? If you have most of the skills and experience that we're looking for and are willing to use your talent to learn the rest, we encourage you to apply! Cet emploi exige une connaissance des risques de conformité potentiels et un engagement à agir avec intégrité, comme base de la réussite, de la réputation et de la croissance durable de la société. Unité légale : Airbus Group India Private Limited Type de contrat : CDI ------- Niveau d'expérience : Expérimenté(e) Famille d'emplois : Digital En soumettant votre CV ou votre candidature, vous autorisez Airbus à utiliser et stocker des informations vous concernant à des fins de suivi de votre candidature ou de futurs emplois. Ces informations ne seront utilisées que par Airbus. Airbus s'engage à assurer la diversité de sa main-d'œuvre et à créer un environnement de travail inclusif. Nous accueillons toutes les candidatures, quels que soient le milieu social et culturel, l'âge, le genre, l'invalidité, l'orientation sexuelle ou les croyances religieuses des postulants. Airbus est depuis toujours attaché à l'égalité des chances pour tous. En tant que tel, nous ne demanderons jamais aucun type d’avance de frais dans le cadre d'un processus de recrutement. Toute usurpation d'identité d'Airbus à cette fin doit être signalée à emsom@airbus.com. Chez Airbus, nous vous aidons à travailler, à vous connecter et à collaborer plus facilement et de manière plus flexible. Dans la mesure du possible, nous favorisons les modalités de travail flexibles pour stimuler la pensée innovante. Airbus est le pionnier d'une industrie aéronautique et spatiale durable, pour un monde sûr et uni. La société innove constamment pour fournir des solutions efficaces et technologiquement avancées dans l'aérospatial, la défense et les services connectés. Dans le domaine de l'aviation commerciale, Airbus propose des avions de ligne modernes et économes en carburant ainsi que des services associés. Airbus est également un leader européen dans le domaine de la défense et de la sécurité, ainsi qu'un acteur mondial de premier plan dans le spatial. Dans le domaine des hélicoptères civils et militaires, Airbus fournit les solutions et les services les plus performants au monde


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