• Operations Administrative Officer Bucks Horn Oak
  • Civil Service in Bucks Horn Oak, Farnham, United Kingdom
  • jobs
  • 1 month ago

jobs description

The purpose of this role is to undertake transactional duties and activities within the Operational Delivery Team. Effectively administer current and legacy grant schemes and regulatory processes in accordance with Forestry Commission procedures and complying with paying agency rules. Work with peers, area staff and the woodland sector to ensure a high quality of customer service and the coordinated delivery of Forestry Commission targets.Key Work AreasEnsure effective handling of the transactional aspects of current woodland grants, legacy grant schemes and Regulations.Follow Forestry Commission policy, processes and procedures and comply with legislation, scheme rules, paying agency, and internal audit requirements.Follow the financial controls which are in place.Provide effective case management including processing applications, contract/licence approval, claim management, amendments, inspection, case review and closure.Provide a customer service function for above activities... giving verbal and written advice and communication to customers. All transactional activities to be carried out in accordance with customer service/citizens charter standards.Liaise with area staff (particularly Woodland Officers) on technical issues, and queries involving direct liaison with the customer.Deal with public enquiries through triage to the Area teams or other appropriate Forestry Commission staff where necessary.The post will report to the Operations Admin Manager
Bucks Horn Oak Farnham UK


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