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  • Customer Success Lead (Arabic/English Speaker) - Powered By Qureos Lebanon (+1 other)
  • Qureos Inc in Lebanon (+1 other), , Lebanon
  • jobs
  • 1 month ago

jobs description

Job Title: Customer Success Lead

Location: Remote

Overview:
Qureos is seeking an experienced Customer Success Lead to join our team. The Customer Success Lead will be responsible for creating and managing the customer success strategy and ensuring that our customers have the best possible experience. The ideal candidate will have strong interpersonal skills, excellent problem-solving abilities, and a passion for customer service.

Responsibilities:
• Develop and execute a customer success strategy to ensure customer satisfaction and retention
• Identify areas of improvement in the customer experience and develop plans to address them
• Monitor customer usage and engagement to identify potential issues
• Develop and manage relationships with existing customers
• Provide guidance and support to customers on product use and feature functionality
• Identify and develop customer success initiatives and programs
• Build and maintain customer success metrics and reports
• Develop and... deliver customer success training for staff
• Work closely with other departments to ensure customer success

Requirements:
• Bachelor’s degree in a related field
• Arabic & English Speaker
• 3+ years of experience in customer success, customer service, or a related field
• Strong customer service and interpersonal skills
• Excellent problem-solving abilities
• Ability to work independently and in a team environment
• Ability to multitask and prioritize tasks
• Experience with customer success metrics and reporting
• Knowledge of customer success best practices
• Experience with CRM software
• Excellent written and verbal communication skill

Benefits:
• Competitive salary
• Flexible work hours
• Paid vacation

If you are interested in joining our team as a Customer Success Lead, please submit your resume and a cover letter to careers@qureos.com.

We look forward to hearing from you
Lebanon (+1 other)

salary-criteria

Apply - Customer Success Lead (Arabic/English Speaker) - Powered By Qureos Lebanon (+1 other)