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  • 1 month ago

jobs description

PostThe call reception account manager is responsible for answering incoming calls from customers by telephone. Their role is to identify their needs and provide a solution as quickly as possible. Sometimes, he also has to finalize sales, reporting to the team manager, his main missions are to:Receive incoming calls from customersActively listen to interlocutorsIdentify their needs, analyze their requests and guide themMaintain the highest quality of customer serviceEnsure that the quantitative and qualitative objectives of the project are met.Before taking over the mission, comprehensive training is provided to prepare them for the responsibilities that will be entrusted to them.ProfilePerfect command of the French language, with good oral and written fluency.Excellent sens de l'argumentation.Business logic.Real sense of listening.Empathy at all times.Required ExperienceExperience in telemarketing is desirable (Call Reception)
Casablanca Morocco


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