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  • 1 month ago

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Position Overview
• Hotel Operations Manager Job Description is to ensure quality standards throughout the hotel and provide an excellent experience for the guests. This role is responsible for overseeing accommodation, food and beverage, reception, conference and banqueting. The role is key for maximizing guest satisfaction and for the strategic development of the property. This is a leadership role that requires people management skills, excellent attention to detail and ability to execute and follow through on projects.
• To sum up, the Hotel Operations Manager is responsible for the day-to-day operational running of the hotel. The Ops Manager reports to the General Manager and BoD

Hotel Operations Manager Duties and Responsibilities
• Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximize the profitability of all outlets. Maintain effective cost controls in all areas.
• Plan and direct the... hotel main operations including quality, standards, cleanliness, guest satisfaction.
• Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
• Work alongside all HODs to ensure the smooth running of the day-to-day operations.
• Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.
• Deputise for the General Manager in his absence and at various meetings & events.
• Be responsible for maximizing profit through the consistent delivery of the highest standard of service.
• Ensure consistent implementation and review of SOPs throughout all Departments.
• Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel.
• Monitor the hotel functions book and familiarise yourself with all updates & amendments.
• Liaise daily with the GM and M&E Manager to forecast Hotel business on a weekly basis and plan accordingly.
• Maximize financial opportunities and achieve pro-active up-selling environment throughout the hotel.
• Carry out Duty Management shifts as required.
• Conduct regular fire walks and Health & Safety audits.
• Promote a positive employee relations culture through effective communication and regular team meetings.
• Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming.
• Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests and any other persons on the Hotel premises.

Required Skills and Qualifications
• Bachelor’s degree in business, hospitality, or related field
• 3-5 years experience in hotel operations management
• Proven ability to manage budgets and expenses
• Excellent communication, customer service, and interpersonal skills
• Strong organizational and time-management skills
• Ability to multitask and handle multiple projects simultaneously

Preferred Skills and Qualifications
• Master’s degree in business, hospitality, or related field
• 4-7 years’ experience in hotel operations management
• Experience with hotel property management systems
• Working knowledge of hotel accounting software
• Fluency in more than one language

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree
Kigali Rwanda


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